FRANCINE GALDES
Perth,WA
Summary
Adaptable Change Practioner with 2.5 years experience in the financial services industry. Passionate about guiding teams through change initiatives to enhance efficiency, support growth, and drive organisational transformation. I possess deep insights into business processes, stakeholder needs and various systems. Dedicated to fostering a culture of continuous improvement and ensuring seamless transitions for positive outcomes.
Overview
18
18
years of professional experience
Work History
Change Manager
Westpac Banking Corporation
Perth, WA
06.2022 - Current
- Define change impacts and design effective change implementation strategies and solutions to support the business
- Leverage prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
- Conduct stakeholder analysis to identify key influencers, assess their impact on the change process, and develop tailored strategies for each group.
- Create communication plans to ensure stakeholders remain engaged and committed throughout the change
- Create training programs to support organisational changes involving employees' day-to-day operations.
- Facilitate workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
- Ensure change related risks are within acceptable levels, managed according to agreed risk frameworks and develope mitigation strategies.
- Monitor progress of the change initiative through regular meetings and check-ins with stakeholders.
- Measure change effectiveness, demonstrate sustainability and handover to the business.
Transactional Business Manager, Commercial Bank
Westpac Banking Corporation
Perth
01.2016 - 06.2022
- Transactional Business Manager in Commercial Bank, supporting Relationship Managers to proactively grow our customer base through New to Bank customers
- 5+ years Industry Banker specialising in Education and Not-For-Profit industries
- Educate customers on payable and receivables solutions, system integration to assist with efficiencies and automation, as well as digital, cybersecurity and fraud.
- Understanding risk and regulatory obligations within my role
- Keep abreast on emerging technologies
- Support Product Remediation Projects
Transactional Service Manager, Commercial Bank
Westpac Banking Corporation
12.2014 - 01.2016
- WA Lead for Westpac's Online Banking Platform rollout within WA including facilitating customer functions and ongoing staff training both face to face and online
- Collaboration with the Online Banking Project Team
Client Enquiry Manager, Institutional Banking
Westpac Banking Corporation
01.2012 - 11.2014
- Responsive service transactional banking support, client management & working capital solutions to large Australian & global corporate clients
Business Coach, Customer Service Centre
Westpac Banking Corporation
07.2008 - 12.2011
- Coaching, mentoring & development plans for existing & new bankers
- Comprehensive understanding of adult learning styles including individual coaching & facilitation
Education & Installation Consultant, Commercial Banking
Westpac Banking Corporation
03.2011 - 06.2011
- Assist in the implementation & training of clients in Westpac's online platforms
Customer Service Leader, Customer Service Centre
Westpac Banking Corporation
01.2010 - 03.2010
- Responsible for motivating, developing & performance managing 8-10 bankers
Banking Representative, Customer Service Centre
Westpac Banking Corporation
07.2007 - 07.2008
- Proactive outbound calls to existing Westpac retail customers
- Detailed knowledge of consumer banking & insurance products
Education
Change Management Foundation -
APMG International
06-2024
Financial Literacy Foundation Micro Credentials -
Deakin University
01.2020
Certificate IV in Training & Assessment -
Open Colleges
01.2014
Bachelor of Arts - Majors in Criminology & Sociology
Monash University
01.2005
Skills
Adaptability
Time management
Cross functional collaboration
Relationship Management
Communicate effectively
Strong problem-solving skills
High level of digital literacy
Laterally Thinking
Customer centric mindset
Facilitation & understanding adult learning principals
Strategic Thinking
Waterfall & Agile Project Delivery
References
References available upon request.
Professional Highlights
2023 & 2024
- Recognised for Leading Change within Westpac's Change & Transformation Projects
2020-2022
- Westpac WA Committee Board Member & Women of Westpac Employee Group, Co-Treasurer
2020-2022
- Education Industry Working Group Leader for Transactional Banking Team
2021
- Commercial Bank Transactional Banking Award for 'Leading Change'
2020
- Coordinated Cancer Council's Dry July Fundraising Campaign Commercial Bank WA
2018 - 2022
- Involved in various Commercial Bank projects as a Subject Matter Expert
2009, 2015, 2016, 2017 & 2018
- Westpac 'Local Hero Award/ Spirit of Excellence Award'
2012, 2013, 2014
- Recipient of various Westpac Institutional Bank Awards
2009
- Westpac Alfred Davidson Award
2009
- Co-authored training material for various roles within Customer Contact Centres
Professional Development
2023-2024
- Westpac Data & Digital Foundation Program
2020-2022
- Westpac Foundational Leadership Course
2018
- Westpac Emerging Leaders Program
- Financial Education Trainer
- Faculty of Digital & Innovation - Subject Matter Expert:
2017
- Commercial Bank Transformation Project
- Westpac Women in Leadership Program
2015
- Unconscious Bias in the Workplace Workshop
2013
- Writing Effectively & Efficiently Workshop
2010
- Leading High Performance Virtual Teams
- Manager as Coach & Facilitation Skills Workshop
Timeline
Change Manager
Westpac Banking Corporation
06.2022 - Current
Transactional Business Manager, Commercial Bank
Westpac Banking Corporation
01.2016 - 06.2022
Transactional Service Manager, Commercial Bank
Westpac Banking Corporation
12.2014 - 01.2016
Client Enquiry Manager, Institutional Banking
Westpac Banking Corporation
01.2012 - 11.2014
Education & Installation Consultant, Commercial Banking
Westpac Banking Corporation
03.2011 - 06.2011
Customer Service Leader, Customer Service Centre
Westpac Banking Corporation
01.2010 - 03.2010
Business Coach, Customer Service Centre
Westpac Banking Corporation
07.2008 - 12.2011
Banking Representative, Customer Service Centre
Westpac Banking Corporation
07.2007 - 07.2008
Change Management Foundation -
APMG International
Financial Literacy Foundation Micro Credentials -
Deakin University
Certificate IV in Training & Assessment -
Open Colleges
Bachelor of Arts - Majors in Criminology & Sociology
Monash University
Similar Profiles
Timoci TavolaTimoci Tavola
Application Development and Support Analyst at Westpac Banking Corporation FijiApplication Development and Support Analyst at Westpac Banking Corporation Fiji
Ashleen Racha KumarAshleen Racha Kumar
Bank Teller at Westpac Banking CorporationBank Teller at Westpac Banking Corporation
Luke De FreitasLuke De Freitas
Finance Manager at Westpac Banking CorporationFinance Manager at Westpac Banking Corporation