Francis Futcher

- Built strong relationships with clients by actively listening to their needs and using strong communication skills to build rapport

- Managed a small team of employees to achieve specific daily goals

- Honed customer service skills by interacting with the general public during targeted marketing campaigns

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

• Processed customer payments and accurately entered into order system.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Collaborated with team members to consistently meet high standards of quality and service.
• Prepared food items accurately and in compliance with health and safety guidelines.