Francis Opoka
Salisbury,Australia
Summary
Highly organized community service students with skills to implement personal support plans focuses on client’s welfare needs and interests. I have previously study Social Work and currently studying a carrier in Child, Youth and Family Intervention. I am adoptable, critical thinker, and a team player with strategic decision-making ability leading to improved outcome. Professional cleaning leader prepared to deliver high standards and results. Managed and coordinated cleaning operations with focus on achieving top-notch cleanliness. Known for strong team collaboration and adaptability to changing needs. Expertise in time management and problem-solving.
Overview
18
18
years of professional experience
Work History
Cleaning Team leader
Adelaide Convention Centre
Adelaide, SA
03.2007 - Current
- Kept abreast of industry trends and innovations in cleaning techniques to ensure continuous improvement within the team''s operations.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Facilitated cross-training opportunities among team members, promoting versatility in skillsets and improving overall capabilities of the group.
- Streamlined reporting processes, enabling accurate tracking of completed tasks and time spent on each job site.
Case Worker (Placement Student)
Lutheran Community Care
Blair Athol, SA
06.2016 - 12.2016
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess clients' home environment and provide support.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Student Administrative Assistance
the Smith Family
Adelaide, SA
03.2015 - 06.2015
- Provides educational support to disadvantage students to get the most of their education done, through carrier guidance and homework learning support to both primary and high school student
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Undertake administrative task, such as maintaining efficient records of daily service users’ data, inventory of forms and storing confidential files
- Offer learning support to students through homework club
- Supported students at Elizabeth East Primary school with social life skills, including anger, stress management and communication skills
- Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.
- Reduced wait times for students seeking assistance by swiftly resolving inquiries and directing them to appropriate resources or personnel.
- Managed multiple projects concurrently by prioritizing tasks and working efficiently under tight deadlines, ensuring successful completion of all responsibilities.
- Managed incoming correspondence efficiently by sorting mail, responding promptly to emails, and routing phone calls appropriately.
Education
Bachelor of Social Work -
University of South Australia
Magill, SA03.2017
Cert IV - Child, Youth & Family Intervention
TafeSA
Regency Park, SA12.2024
Certificate IV in Community Service Work -
Gill Plain
10.2010
Skills
- MS profficiency, Microsoft Words, Excel, PowerPoint &Access
- Problem solving
- Analytical Thinking
- Client Confidentiality
- Client documentation
- Referrals and networking
- Crisis Assessment
- Excellent communication skill both Verbal and Non-verbal
- Case management
Skillsummary
- Proficiency in the following computer programs: Microsoft Words, Excel, PowerPoint, and Access
- Good interpersonal skills demonstrated through work and study context
- Knowledge of cultural awareness through Lutheran Community Care, study and work context
- Leadership skills demonstrated through teaching context, study, and work.
- Self-awareness
- Effective organizational and prioritizing skills
- Good communication skills- both verbal and written
Vehicle
Reliable Vehicle
Personal Information
- Residency: Permanent Residence
- Driving License: SA Driver’s License
Timeline
Case Worker (Placement Student)
Lutheran Community Care
06.2016 - 12.2016
Student Administrative Assistance
the Smith Family
03.2015 - 06.2015
Cleaning Team leader
Adelaide Convention Centre
03.2007 - Current
Bachelor of Social Work -
University of South Australia
Certificate IV in Community Service Work -
Gill Plain
Cert IV - Child, Youth & Family Intervention
TafeSA