Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Work Preference
Timeline
Generic
Francoise Harbord

Francoise Harbord

Cheltenham,VIC

Summary

I am a dynamic and personable individual with a solid understanding of client relations and conflict resolution, combined with skills in project management and customer support. I am at a turn in my career where I would thrive to focus on community services and/or animals welfare as I am open to new challenges.

Overview

31
31
years of professional experience

Work History

Client Services Manager

SonataCX (ex GBW Solutions)
11.2016 - 01.2025
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Implemented training programs for new team members, ensuring seamless integration into the organisation and rapid onboarding.
  • Collaborated with finance department on client invoicing.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Operations Manager

GBW Solutions
06.2010 - 11.2016
  • Managed a team of customer service officer (night shift)
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Increased profit by streamlining operations.

Restaurant Owner/Manager

Brittany Blue
07.2006 - 06.2008
  • Company Overview: Crêperie
  • Managing our crêperie with my husband
  • Focused on front of house management


Waitress

Emerald Bay Bistro Toyota Headquarter
09.2004 - 07.2006
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Regional Director of Operations

PROMODIP
03.1997 - 06.2003
  • Coordinated regional events to engage customers, showcase products, and strengthen community ties.
  • Reduced operational costs through continuous process improvements and efficient resource allocation.
  • Established team priorities, maintained schedules and monitored performance.

Dental Nurse

CCAS RATP
02.1994 - 08.1997
  • Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance.
  • Coordinated billing processes smoothly.

Education

Dental Nurse -

Baccalauréat -

Skills

  • Organisation
  • Verbal and written communication
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities
  • Reliability and punctuality
  • Adaptability
  • Teamwork
  • Account management
  • Client relationships
  • Staff supervision
  • Confidentiality and data protection
  • Fluent in French
  • MS office

Languages

French
Native or Bilingual

Interests

  • Walking with our two dogs
  • Reading
  • Camping
  • Gardening
  • Growing herbs, vegetables, or fruits in home gardens
  • Keeping fit physically and mentally by practicing Pilates, Deep Water Running and various Gym Workouts
  • Animal Welfare Advocacy
  • Photography

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

HybridOn-SiteRemote

Important To Me

Work-life balanceCompany CultureHealthcare benefits

Timeline

Client Services Manager

SonataCX (ex GBW Solutions)
11.2016 - 01.2025

Operations Manager

GBW Solutions
06.2010 - 11.2016

Restaurant Owner/Manager

Brittany Blue
07.2006 - 06.2008

Waitress

Emerald Bay Bistro Toyota Headquarter
09.2004 - 07.2006

Regional Director of Operations

PROMODIP
03.1997 - 06.2003

Dental Nurse

CCAS RATP
02.1994 - 08.1997

Baccalauréat -

Dental Nurse -

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Francoise Harbord