Dynamic team leader experienced in supervising operations and training staff in fast-paced environments. Known for effective problem-solving and collaboration skills, driving customer satisfaction and team performance.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Team Leader
Grill'd
Melbourne, Victoria
03.2024 - Current
Trained new staff on menu items and operational procedures.
Supervised team operations and maintained high standards of customer service.
Coordinated daily shifts and allocated tasks among team members.
Resolved customer complaints and provided effective solutions promptly.
Volunteer
Vinnies
South Morang, Victoria
02.2025 - 07.2025
Assisted in sorting and organizing donated goods for distribution.
Engaged with community members to promote Vinnies' services and programs.
Collaborated with team members to maintain a clean and safe environment.
Followed directions from supervisors and completed tasks within appropriate timeframe.
Team Member
Betty's Burgers
Melbourne, Victoria
02.2022 - 12.2024
Provided exceptional customer service in a fast-paced dining environment.
Maintained cleanliness and organization of workstations and dining areas.
Collaborated with team members to efficiently serve customers during peak hours.
Handled cash transactions and processed orders accurately at the register.
Trained new employees on menu items and restaurant procedures effectively.
Worked hard to learn required tasks quickly to maximize performance.
Education
Community Services Cert 4 - Family And Community Services
RMIT University
Melbourne, Victoria, VIC
12-2026
High School Diploma -
Marymede Catholic Collage
South Morang, VIC
11-2025
Skills
Customer service
Team leadership
Conflict resolution
Community engagement
Staff training
Project management
Languages
English
Native/ Bilingual
Certification
Community Services Cert 2
References
References available upon request.
Timeline
Volunteer
Vinnies
02.2025 - 07.2025
Team Leader
Grill'd
03.2024 - Current
Team Member
Betty's Burgers
02.2022 - 12.2024
Community Services Cert 4 - Family And Community Services