Franzine May Calderon
Gladstone,QLD
Summary
Proven multitasker and communicator, adept in front desk operations and maintaining confidentiality. At Arun Medical Solutions, enhanced patient experience through efficient scheduling and record-keeping. Excelled in customer service at Optimal Pharmacy, boosting sales through strong relationships. Skilled in medical terminology and teamwork, consistently achieving high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Arun Medical Solutions Pty Ltd
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checking health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Sales Assistant
Optimal Pharmacy Plus Kin Kora
12.2022 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Member
Guzman Y Gomez Pty Ltd
12.2017 - 01.2023
- Worked front counter, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Toolooa State High School
Gladstone, QLD11-2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Multitasking
- Securely keeping patient files
Languages
English
Professional Working
Timeline
Medical Receptionist
Arun Medical Solutions Pty Ltd
01.2023 - Current
Sales Assistant
Optimal Pharmacy Plus Kin Kora
12.2022 - 01.2023
Crew Member
Guzman Y Gomez Pty Ltd
12.2017 - 01.2023
High School Diploma -
Toolooa State High School
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