Fraser Oakley
Melbourne,Australia
Summary
Bilingual Australian professional with 8 years of customer service, team leadership, and administrative experience. Qualified lawyer skilled in managing busy operations and delivering exceptional client experiences in fast-paced environments. Seeking seasonal role as Chalet Host, Hotel Receptionist, Front of House or Housekeeping for the upcoming French ski season.
Overview
18
18
years of professional experience
Work History
Senior Associate (Lawyer)
Avant Law & Colin Biggers & Paisley
Melbourne, Australia
01.2018 - Current
- Managed high volume of complex civil and medical-legal files, ensuring accuracy and compliance with legal standards.
- Advised diverse clients under intense pressure, fostering trust and clarity in challenging situations.
- Led and mentored junior team members, enhancing their skills and contributing to team success.
- Note: Taking a career sabbatical to fulfill a long-term goal of working a winter season in France.
Administration Officer (Reception)
Northpark Private Hospital
Melbourne, Australia
01.2014 - 12.2017
- Managed high-volume reception and specialist scheduling, ensuring seamless patient and guest check-ins.
- Welcomed diverse individuals, de-escalated complaints, and coordinated multi-line enquiries effectively.
- Handled accurate billing, client payments, and data entry efficiently under pressure.
- Liaised between patients and specialist doctors to resolve issues and maintain ongoing therapeutic relationships.
- Trained and onboarded new administrative staff on customer service protocols.
VCE French Tutor
Self-employed
Melbourne, Australia
01.2013 - 12.2017
- Taught conversational and examination French, enhancing students' oral and grammatical proficiency.
- Developed and customized learning programs, adapting teaching styles to meet individual student needs.
- Developed personalized lesson plans for diverse student needs and learning styles.
- Conducted engaging conversation sessions to enhance verbal fluency and comprehension.
- Utilized various educational tools to facilitate interactive learning experiences.
Crew Trainer
McDonald's
Melbourne, Australia
01.2009 - 12.2015
- Mentored and trained kitchen and front-of-house teams to consistently achieve fast-paced KPIs.
- Ensured compliance with food safety, sanitisation, and quality protocols to maintain high standards.
- Resolved customer complaints rapidly to protect brand reputation and guest satisfaction.
- Monitored stock inventory and facilitated weekly supply ordering to support operational needs.
Skills
- High-volume service
- Reception management
- Guest billing
- Health & safety compliance
- Scheduling
- Diary coordination
- Inventory tracking
- Team leadership
- Team training
- Crisis response
- Conflict resolution
- Multi-line phones
Languages
English - Native
French - Intermediate - CEFR B1/B2
Personal Information
Visa Status: Australian Citizen / Eligible for French Working Holiday Visa (PVT)
Education & Certifications
- Bachelor of Arts, Bachelor of Laws (BA/LLB), French, La Trobe University
- Certificate II in Retail, 2018
Hobbies and Interests
- Avid backpacker
- Alpine hiking
- Reading
- Food & Wine
- Language learning
Timeline
Senior Associate (Lawyer)
Avant Law & Colin Biggers & Paisley
01.2018 - Current
Administration Officer (Reception)
Northpark Private Hospital
01.2014 - 12.2017
VCE French Tutor
Self-employed
01.2013 - 12.2017
Crew Trainer
McDonald's
01.2009 - 12.2015