Fraser Wood
Carlton, Melbourne
Summary
Innovative IT Support Specialist with over ten years of experience in the B2B and B2C industries and a focus on the intersection of digital health and network security.
My technical skills are consolidated by extensive experience in training and procedural writing, allowing me to offer comprehensive end user support and knowledge base development that aligns with organizational best practices.
Overview
13
13
years of professional experience
Work History
Community Engagement Officer
VincentCare Victoria
05.2020 - Current
- Enacted organization wide AOD process changes, resulting in the cessation of drug paraphernalia confiscation and a 30% increase in client harm minimization engagement
- Produced exhaustive harm minimization repositories to aid in staff learning & development
- Conducted AOD research to provide evidence-based content updates to organizational protocols and guidelines
- Spearheaded procedural integration of multiple health portfolios to assist in collaboration between internal case management teams and external health supports
- Collaborated closely with internal stakeholders to deliver regular community engagement updates during monthly team meetings.
First Aid Trainer
Premium Health
02.2019 - 04.2020
- Delivered high quality training to the emergency services, healthcare, and social service sectors
- Created and managed trainer knowledge bases
- Contributed to research for training project updates in line with the Australian Resuscitation Council’s frameworks.
Technical Content Writer
Freelance
01.2016 - 01.2019
- Achieved a 25% increase in social media followers through SEO content writing for artist websites and press releases
- Improved organic sales growth through website redesign and content revision
- Drafted wireframe and mockup designs for consumer participatory health initiatives.
Service Desk Technician
FoodWorks
05.2014 - 12.2015
- Provided Tier 1/2 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Human Resources Assistant
FoodWorks
02.2013 - 04.2014
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated employee training programs to improve productivity and performance.
Administrative Officer
FoodWorks
02.2012 - 01.2013
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Shift Manager
FoodWorks
01.2011 - 01.2012
Education
Postgraduate Certificate - Digital Health and Informatics
University of Melbourne
Melbourne, Victoria11.2022
Certificate IV - Training And Assessment
CBD College
Melbourne, Victoria04.2019
Bachelor of Health Sciences - Paramedicine
Victoria University
Melbourne, Victoria11.2018
Skills
- Tableau
- Wireshark
- Jira
- Zendesk
- Power BI
- Microsoft 365
- Data Analysis
- Proxmox
- VirtualBox
- Kali Linux
- VMware ESXi
- Microsoft Active Directory
- Portfolio management
- Clinical research
- Technical Writing
- Training and Education
Timeline
Community Engagement Officer
VincentCare Victoria
05.2020 - Current
First Aid Trainer
Premium Health
02.2019 - 04.2020
Technical Content Writer
Freelance
01.2016 - 01.2019
Service Desk Technician
FoodWorks
05.2014 - 12.2015
Human Resources Assistant
FoodWorks
02.2013 - 04.2014
Administrative Officer
FoodWorks
02.2012 - 01.2013
Shift Manager
FoodWorks
01.2011 - 01.2012
Postgraduate Certificate - Digital Health and Informatics
University of Melbourne
Certificate IV - Training And Assessment
CBD College
Bachelor of Health Sciences - Paramedicine
Victoria University
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