Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Freda Mensah

Sydney,NSW

Summary

Accomplished Mental Health Support Worker with a proven track record at Independent Community Living Australia, enhancing patient well-being through psychosocial rehabilitation and empathetic support. Skilled in de-escalation techniques and suicide prevention, significantly improved patient outcomes. Expert in fostering team collaboration and implementing individualized service plans.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mental Health Support Worker

Independent Community Living Australia
06.2022 - 08.2024
  • Utilized active listening, problem-solving, and crisis intervention skills to successfully alleviate patient anxiety.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
  • Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.

Caseworker Intern

Jewish House
02.2024 - 05.2024
  • Provided crisis intervention services, ensuring the safety of clients experiencing emergencies or distressing situations.
  • Developed strong rapport with clients through empathetic listening and compassionate understanding of their experiences and perspectives.
  • Maintained confidentiality of sensitive information, adhering to ethical guidelines and best practices within the field of social work.
  • Assist clients with homelessness issues by collaborating with other organizations to housing support
  • Managed and maintained accurate documentation and records

Team Leader Mental Health

Liberty Care Party Limited
01.2020 - 07.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Team leader with extensive expertise in mental health, dedicated to fostering a nurturing and collaborative environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Personal Carer

Bankstown City Aged Care
07.2019 - 01.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.

Education

Bachelor of Science - Social Science (Community Service)

Torrens University Australia
Sylvania, NSW
08.2024

Skills

  • Medication monitoring
  • Social Skills Training
  • Self-Care Techniques
  • Psychosocial Rehabilitation
  • Residential support
  • Individualized service plans
  • De-Escalation Techniques
  • Suicide Prevention
  • Psychoeducation

Certification

-Certificate IV in Disability

-Working with Children

-NDIS worker clearance

-NDIS work Module

-Current First Aid and CPR

-NSW Drivers licence

Timeline

Caseworker Intern

Jewish House
02.2024 - 05.2024

Mental Health Support Worker

Independent Community Living Australia
06.2022 - 08.2024

Team Leader Mental Health

Liberty Care Party Limited
01.2020 - 07.2022

Personal Carer

Bankstown City Aged Care
07.2019 - 01.2020

Bachelor of Science - Social Science (Community Service)

Torrens University Australia

-Certificate IV in Disability

-Working with Children

-NDIS worker clearance

-NDIS work Module

-Current First Aid and CPR

-NSW Drivers licence

Freda Mensah