Freeden Geng
Rhodes,NSW
Summary
A student who is passionate about ensuring customer satisfaction through quality service and exceptional support. Skilled in customer service practices and options. Adapts well to changing processes, programs, and team needs. Reliable retail sales professional with experience in dynamic, high-performance environments. Maintains a high-level of customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
5
5
years of professional experience
Work History
Sales Associate
EB Games
10.2023 - Current
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Receive inventory, check product prices and quantities, and organize shelves
Captain Waiter and Cashier
Viola Café
01.2021 - 06.2021
- Operated a cash register for cash and credit card transactions with excellent accuracy levels.
- Worked on a flexible schedule to meet business needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Personal Shopper & Retail
Gift Shop
03.2019 - 08.2019
- Maintained working knowledge of products, accounts, representatives, tools, and systems.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Education
Bachelor of Advanced Computing - Software Development
University of Sydney
Sydney, NSW01.2025
Dipoloma - Diploma of Information Technology
Sydney Institute of Business And Technology
Sydney01.2021
Skills
- Teamwork and Collaboration
- Mandarin(Native), English(Fluent)
- Fast adaptation to any environment
- Provide First Aid (certified)
- POS Systems
- Microsoft Office
Availiable time
Monday, Tuesday, Wednesday, Sunday: All day
Thursday: Anytime after 10 AM
Friday: 6 AM–1 PM and 5 PM–9 PM
Timeline
Sales Associate
EB Games
10.2023 - Current
Captain Waiter and Cashier
Viola Café
01.2021 - 06.2021
Personal Shopper & Retail
Gift Shop
03.2019 - 08.2019
Bachelor of Advanced Computing - Software Development
University of Sydney
Dipoloma - Diploma of Information Technology
Sydney Institute of Business And Technology
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