Freja Moran

• Serving food a beverages in a high volume and fast paced venue.

• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Trained new employees on company procedures, products, and best practices in customer service.

• I managed 2 customer accounts requiring both UK and International orders to be fulfilled.
• I addressed customer service enquiries quickly and accurately. When a customer had the issue of regularly missing items, I escalated this to management. It was identified that this issue impacted all customers for the product in question. I kept the customer updated on the progress of a solution. The issue is now resolved, allowing a better service for all customers.
• As the single owner of my customer accounts, I make sure I represent the organisation well through courteous and professional communication, building rapport in regular meetings with the customers.

• Providing admin support to a team of 6 account managers.
• Managing diaries/ scheduling meetings/ taking minutes
• Document management - filling, scanning and drafting emails.
• Maintaining stationary supplies
• Greeting guests at reception
• Answering and directing calls

• Often, customers wanted recommendations on what to purchase based on special requirements and preference.
• Even in peak business hours, I was trusted to be the single person responsible for front of house. I managed the pressure of keeping the waiting time to a minimum, whilst providing a friendly personalised experience to each customer.