Fury Coulston-Walker
Brisbane,QLD
Summary
Experienced dedicated and hard worker with a proven track record of delivering exceptional results. Adept at working in high-pressure environments, multitasking, and making sound decisions. Skilled in risk awareness, communication, and team work. Posses strong leadership abilities, along with proficiency in Microsoft Office. Fast Learner, enthusiastic person with an eager personality. With qualities of a highly motivated employee with desire to take on new challenged and new and up coming challenges.
Overview
3
3
years of professional experience
Work History
Banking Consultant
Suncorp
Brisbane City, QLD
10.2023 - Current
- Helped customers understand and use mobile applications and online banking.
- Assisted customers by answering banking questions and recommending solutions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Retail Assistant
Supercheap Auto
Rothwell, QLD
01.2023 - 10.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Fast Food Crew Trainer
Red Rooster
Deception Bay, QLD
03.2021 - 01.2023
- Identified areas of improvement within the restaurant staff and worked collaboratively with management to address them.
- Demonstrated how to use kitchen equipment, prepare menu items and deliver excellent customer service.
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
- Promoted teamwork among crew members through positive reinforcement techniques.
Education
High School Diploma -
Deception Bay State High School
QLD11-2022
Skills
- Payment Processing
- Banking operations
- Operational Efficiency
- Business Prospecting
- Coaching and Mentoring
- Team Leadership
- Active Listening
- Adaptability
- Problem-Solving
- Continuous Improvement
- Teamwork and Collaboration
- Goal Setting
Affiliations
- Open adults Oz Tag: Redcliffe renegades
- Learning German
- Volunteer work
Accomplishments
- High School Leader
- Multiple class distinctions, sports awards, and community service awards
- Early Offer Guarantee (EOG) into the University of the Sunshine Coast studying Paramedicine
- ANZAC day youth perspective speech
References
References available upon request.
Timeline
Banking Consultant
Suncorp
10.2023 - Current
Retail Assistant
Supercheap Auto
01.2023 - 10.2023
Fast Food Crew Trainer
Red Rooster
03.2021 - 01.2023
High School Diploma -
Deception Bay State High School
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