Gabriel Burden
Adelaide,SA
Summary
Detail-oriented professional with strong communication and time management skills in workers' compensation. Proven ability to address barriers to return-to-work and promote the wellbeing of injured workers.
Overview
12
12
years of professional experience
Work History
Return to Work Specialist
Gallagher Bassett
Adelaide, SA
01.2022 - Current
- Manage a portfolio of workers' compensation claims to achieve effective return-to-work outcomes.
- Provide guidance and support to injured workers throughout their recovery and return-to-work process.
- Collaborate with employers, medical professionals, and stakeholders to develop tailored return-to-work plans.
- Ensure compliance with workers' compensation legislation, policies, and procedures.
- Maintain clear and consistent communication with injured workers, employers, and medical providers.
- Address barriers to return-to-work and develop strategies to overcome challenges.
- Keep accurate and detailed records of interactions, plans, and progress.
- Offer advice and training to employers on injury management and return-to-work processes.
- Regularly review and adjust return-to-work plans to align with the worker’s recovery.
- Promote the physical, emotional, and financial wellbeing of injured workers for sustainable outcomes.
Customer Service Consultant
BT Financial Group
Adelaide, SA
09.2018 - 12.2021
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Streamlined communication processes to enhance service delivery and customer satisfaction.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Analysed customer feedback to identify trends, leading to improved service protocols.
Executive Sales Assistant
Belle Property Unley
Unley, SA
01.2016 - 08.2018
- Coordinated executive schedules, prioritising tasks for optimal efficiency and effectiveness.
- Managed communication between clients and executives, ensuring timely responses and resolution of inquiries.
- Developed and maintained comprehensive filing systems to improve document retrieval processes.
- Facilitated meeting preparations, including agendas, materials, and follow-up actions for key stakeholders.
Team Leader
Event Workforce Group
Adelaide, SA
01.2014 - 12.2017
- Led team in executing event setups, ensuring adherence to timelines and quality standards.
- Coordinated communication between departments to streamline workflow and improve operational efficiency.
- Mentored junior staff on best practices for event management and customer service excellence.
- Implemented process improvements that enhanced team collaboration and reduced setup times.
Education
Rostrevor College
Adelaide, SASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Coaching and mentoring
- Team collaboration
- Time management
- Adaptability and flexibility
- Interpersonal skills
Accomplishments
Excellence in the delivery of Mobile Claims Management - Winner (RTWSA Awards 2025)
Claims Manager of the Year - Finalist (BluePrint Awards 2026)
References
Marta Granozio - Team Manager
Gallagher Bassett
0438 830 631
Alana Crisci - Client Services Manager
Gallagher Bassett
0481 179 973
Timeline
Return to Work Specialist
Gallagher Bassett
01.2022 - Current
Customer Service Consultant
BT Financial Group
09.2018 - 12.2021
Executive Sales Assistant
Belle Property Unley
01.2016 - 08.2018
Team Leader
Event Workforce Group
01.2014 - 12.2017
Rostrevor College