Jayden McDonogh
Cronulla,NSW
Summary
Dynamic Return to Work Specialist at Allianz with a proven track record in injury management and stakeholder engagement. Expert in optimizing processes to enhance team performance and reduce costs. Passionate about mentoring others and delivering exceptional customer service, driving significant improvements in claims outcomes and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Return to Work Specialist
Allianz
Sydney, NSW
03.2024 - Current
- Executed day-to-day coaching for claims teams, improving Return to Work outcomes and customer experience.
- Conducted quality assurance reviews, and provided individual feedback on task performance.
- Spearheaded numerous projects and working groups to drive performance and optimize processes.
- Developed resources for claim management, including educational materials and injury management guidance.
- Completed peer review activities within legislated timeframes, enhancing worker experience.
- Managed reviews of surgery requests, allied health treatment, and rehabilitation requests to ensure optimal claim outcomes.
- Led strategic reviews through structured case conferencing with case managers.
- Participated in regimented client reviews to evaluate claims and enhance management strategies.
Senior Claims Officer
Qantas Airways Limited
07.2021 - 03.2024
- Ensured employer compliance and managed claims for workers compensation benefits across NSW and ACT.
- Reduced claim costs and enhanced recovery outcomes through effective injury management strategies.
- Facilitated identification and implementation of suitable work for injured employees in collaboration with the rehabilitation team.
- Led fortnightly claims strategy meetings to improve outcomes in job-detached portfolios.
- Provided expert advice on PIAWE, weekly benefits, and psychological injuries to support NSW team.
- Conducted peer reviews of PIAWE calculations and work capacity assessments to ensure data accuracy and compliance.
- Collaborated with external rehabilitation providers to organize monthly claims and service reviews.
- Trained and onboarded new staff to promote strong claims management practices.
Case Manager
Allianz Australia Limited
08.2019 - 07.2021
- Managed psychological Workers' Compensation claims portfolio of 55 to 65 cases through liability assessments and medical management.
- Facilitated comprehensive claims evaluations via non-medico legal and medico-legal investigations.
- Developed tailored mental health plans using mental health first aid to address complex behaviors.
- Supported clients throughout recovery processes, ensuring continuous assistance.
- Maintained data accuracy and compliance to meet stringent QA and auditing requirements.
- Delivered positive stakeholder outcomes through extensive knowledge of relevant legislation.
- Cultivated customer relationships highlighted in quarterly claims reviews through quality service.
- Provided subject matter expertise on psychological diagnoses, treatment, and injury management.
Education
Bachelor of Psychological Science - Neuroscience
University of New South Wales
Kensington08.2019
Skills
- Customer service and claims management
- Office suite proficiency
- Injury management
- Critical thinking and problem solving
- Motivational interviewing
- Time management
- Communication skills
- Attention to detail
- Stakeholder engagement
- Mentoring and coaching
- Process optimization
- Quality assurance
- Analytical thinking
Certification
- HLTAID011 Provide First Aid
- Mental Health First Aid
Projects
Process optimization and performance, Allianz Australia:
Spearheaded the development of a consistent scheduled review approach across the nominal insurer business, aimed at addressing performance measures such as quality measure one and the quality assurance framework
Involved in the creation, rollout, and facilitation of various Injury Management Plan resources, including new starter onboarding material and the implementation of IMP Obsession Month
Self-harm/threat to others protocol, Qantas Airways Limited
Consulted on the development and roll-out of the Qantas Airways Limited national approach to self-harm/threat to others protocol.
Health psychology intervention, University of New South Wales:
Planned and implemented an intervention based on psychological models of behavior designed to improve construction workers' well-being and health-seeking behaviors.
Certifications
HLTAID011 Provide First Aid HLTAID009
Mental Health First Aid
References
References available upon request.
Timeline
Return to Work Specialist
Allianz
03.2024 - Current
Senior Claims Officer
Qantas Airways Limited
07.2021 - 03.2024
Case Manager
Allianz Australia Limited
08.2019 - 07.2021
Bachelor of Psychological Science - Neuroscience
University of New South Wales
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