Gabriel Tassoni
Kew East,VIC
Summary
Driven Customer Care Specialist with contact centre and retail sales experience committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank Of Australia, CBA
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Ensured regulatory compliance with both internal procedures and statutory requirements
- Provided efficient service, able to provide solutions in an average of 4 minutes.
- Took ownership of customers issues to follow problems through to resolution.
Retail Assistant
LEGO Certified Stores
04.2022 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Originally left the group in July 2024, however was asked to return as a Christmas casual to assist with the busy summer sales period.
Team Member
Kmart Australia
04.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted in keeping 'click and collect' system running during staff shortages for the lockdown period in late 2021.
Education
J.D. - Law
The University of Melbourne
Parkville, VIC12.2026
Bachelor of Arts - English Literature
The University of Melbourne
Parkville, VIC12.2023
Skills
- Payment Processing
- Quality Assurance
- Inbound Customer Service
- Conflict resolution
- Verbal and written communication
- Sales
Timeline
Customer Care Specialist
Commonwealth Bank Of Australia, CBA
07.2023 - Current
Retail Assistant
LEGO Certified Stores
04.2022 - 02.2024
Team Member
Kmart Australia
04.2021 - 04.2022
J.D. - Law
The University of Melbourne
Bachelor of Arts - English Literature
The University of Melbourne
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