Gabriel Zambaldi
Sydney / Hunters Hill,NSW
Summary
Motivated and detail-oriented professional with experience in customer support and immigration-related processes through travel agencies in Brazil. Skilled in assisting with student visa inquiries and documentation for Australia and Canada. Bilingual in Portuguese and English, with strong interpersonal and organizational skills. Currently preparing to begin formal studies in Immigration and Law to build a long-term career in the industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Education Agent /Sales Consultant
CVC Viagens
03.2022 - 10.2024
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Redactor
Twitch.tv
07.2019 - 01.2022
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Suggested improvements to content to enhance quality and accuracy.
- Researched topics to create accurate and engaging content.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Education
Graduate Certificate - Immigration Law And Practice
Australian Catholic University
Sydney, NSW09-2027
MBA - English Language
Academies Australasia
Sydney, NSW09-2024
Masters in Marketing - Digital Marketing
PUC-SP
Sao Paulo12-2021
Bachelor in History - Education
Universidade Nove De Julho
Sao Paulo, Brazil12-2018
Skills
- Strong background working with immigration and travel agencies in Brazil, particularly focused on tourism to Australia and Canada
- Extensive exposure to visa application processes, immigration procedures, and relevant regulations
- Hands-on experience assisting friends and clients with their visa applications and settlement processes in Australia
- Excellent communication skills in both Portuguese and English, with the ability to clearly explain complex immigration requirements to clients
- Highly organized and detail-oriented, capable of managing documentation, deadlines, and client files with accuracy
- Strong interpersonal skills, with a client-focused approach and the ability to build trust and long-term relationships
- Passionate about supporting international students and migrants in achieving their study and migration goals
- Currently preparing to formally study Immigration and Law, beginning in January, demonstrating a strong commitment to professional development in this field
Certification
- CPSP - Certified Professional Sales Person
- Degree - Advanced English
- Degree - Masters in Marketing
- Degree - History Education
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Education Agent /Sales Consultant
CVC Viagens
03.2022 - 10.2024
Redactor
Twitch.tv
07.2019 - 01.2022
Graduate Certificate - Immigration Law And Practice
Australian Catholic University
MBA - English Language
Academies Australasia
Masters in Marketing - Digital Marketing
PUC-SP
Bachelor in History - Education
Universidade Nove De Julho
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