Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gabriel Zambaldi

Gabriel Zambaldi

Sydney / Hunters Hill,NSW

Summary

Motivated and detail-oriented professional with experience in customer support and immigration-related processes through travel agencies in Brazil. Skilled in assisting with student visa inquiries and documentation for Australia and Canada. Bilingual in Portuguese and English, with strong interpersonal and organizational skills. Currently preparing to begin formal studies in Immigration and Law to build a long-term career in the industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Education Agent /Sales Consultant

CVC Viagens
03.2022 - 10.2024
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Redactor

Twitch.tv
07.2019 - 01.2022
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
  • Suggested improvements to content to enhance quality and accuracy.
  • Researched topics to create accurate and engaging content.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.

Education

Graduate Certificate - Immigration Law And Practice

Australian Catholic University
Sydney, NSW
09-2027

MBA - English Language

Academies Australasia
Sydney, NSW
09-2024

Masters in Marketing - Digital Marketing

PUC-SP
Sao Paulo
12-2021

Bachelor in History - Education

Universidade Nove De Julho
Sao Paulo, Brazil
12-2018

Skills

  • Strong background working with immigration and travel agencies in Brazil, particularly focused on tourism to Australia and Canada
  • Extensive exposure to visa application processes, immigration procedures, and relevant regulations
  • Hands-on experience assisting friends and clients with their visa applications and settlement processes in Australia
  • Excellent communication skills in both Portuguese and English, with the ability to clearly explain complex immigration requirements to clients
  • Highly organized and detail-oriented, capable of managing documentation, deadlines, and client files with accuracy
  • Strong interpersonal skills, with a client-focused approach and the ability to build trust and long-term relationships
  • Passionate about supporting international students and migrants in achieving their study and migration goals
  • Currently preparing to formally study Immigration and Law, beginning in January, demonstrating a strong commitment to professional development in this field

Certification


  • CPSP - Certified Professional Sales Person
  • Degree - Advanced English
  • Degree - Masters in Marketing
  • Degree - History Education

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Education Agent /Sales Consultant

CVC Viagens
03.2022 - 10.2024

Redactor

Twitch.tv
07.2019 - 01.2022

Graduate Certificate - Immigration Law And Practice

Australian Catholic University

MBA - English Language

Academies Australasia

Masters in Marketing - Digital Marketing

PUC-SP

Bachelor in History - Education

Universidade Nove De Julho

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Gabriel Zambaldi