Gabriela Castillo Misetic

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Managed 45+ inbound and outbound calls- excelling KPIS set by higher management
• Managed client relationships through regular check-ins and updates on project progress.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Analysed data sets to identify trends and opportunities for process improvements within client organisations.
• Designed tailored training programs for employees at various levels within the organisation, boosting overall skillsets.
• Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.

• Oversaw facility maintenance, ensuring optimal equipment and infrastructure functionality.
• Led successful change initiatives, ensuring seamless transitions during organisational restructuring efforts.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Analysed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Regularly used Excel, Atlassian, V8 programs for effective project and organisation management.

Engaged with internal stakeholders across multiple sectors to achieve defined objectives.

Assisted project managers in developing comprehensive project schedules and timelines.

• Coordinated meetings and documented essential project discussions and decisions.
• Pursued additional learning through LinkedIn Learning, enhancing skills in Agile Project Management and Java 11.
• Strengthened capabilities in Excel for business budgeting, effective communication, and interpersonal communication.
• Developed strategic thinking and leadership skills in healthcare data analytics and public health.
• Demonstrated resilience by overcoming setbacks to successfully meet goals.

• Monitored vital signs and promptly reported changes to nursing staff.
• Maintained cleanliness and safety in resident areas by adhering to infection control protocols.
• Assisted residents with daily living activities, ensuring comfort and dignity.
• Communicated effectively with residents, families, and healthcare team members.
• Changed stoma bags and prompted medication for residents as needed.
• Enhanced quality of life for residents through interaction and assistance.
• Performed general housekeeping tasks to maintain facility standards.

• Executed cleaning and housekeeping tasks to maintain high standards of establishment.
• Prepared cocktails and served beverages behind the bar while ensuring customer satisfaction.
• Hosted guests, managed reservations, and handled cash transactions with accuracy.
• Delivered exemplary table service while engaging with diverse clientele.
• Contributed innovative ideas to improve team performance and service outcomes.
• Collaborated with coworkers to resolve product and service-related issues.
• Identified customer needs promptly to enhance overall experience.
• Prioritized tasks effectively to meet service goals in a fast-paced environment.

• Maintained high food safety and hygiene standards according to Woolworths’ protocols.
• Executed precise weighing, slicing, wrapping, and labeling of deli items.
• Operated checkout registers to process transactions and resolve customer inquiries.
• Collaborated with team members during peak periods to enhance productivity.
• Restocked displays and managed product rotation to minimize waste.

Monitored inventory levels and restocked supplies to ensure availability.

• Assisted customers with product selection and special orders, enhancing satisfaction.
• Prepared sandwiches using specified ingredients while adhering to safety standards.

• Delivered comprehensive disability and aged care services in clients' homes.
• Provided personal hygiene care, feeding assistance, and wound wrapping services.
• Accompanied clients on outings to promote social engagement and well-being.
• Monitored vital signs, reporting any changes to nursing staff immediately.
• Ensured comfort and dignity by assisting residents with daily living activities.
• Performed house cleaning duties to maintain a safe and hygienic environment.
• Administered prompt medication as necessary, adhering to prescribed schedules.
• Supported clients in achieving independence through personalized care provision.