Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabriella Nancarrow

Sutherland,NSW

Summary

My Name is Gabriella Nancarrow, I'm 21 years old and currently studying the undergraduate degree of Medical Sciences at the University of Sydney. I've always had a passion for helping people, and I believe it's time I finally get out of my 'hospitality comfort zone' and start chasing these goals.


I consider myself a dedicated and compassionate aspiring Disability Support Worker, with a genuine passion for enhancing the lives of individuals facing unique challenges. I possess a strong foundation in empathy and patience, which combined with my commitment to fostering independence -I am eager to contribute my skills and enthusiasm to make a positive impact on the lives of those in need.


Backed by a solid understanding of diverse disabilities, I am poised to provide exceptional support, promote inclusivity, and empower individuals to lead fulfilling lives. Through my commitment to continuous learning and growth, I am excited to embark on a fulfilling career dedicated to making a difference in the disability support field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Bourke Street Bakery
12.2019 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Crew Trainer

McDonald's
02.2017 - 01.2020
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Enhanced crew performance by implementing effective training strategies and customised lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Identified skill gaps within the team and designed targeted training sessions to address them.

Retail Sales Consultant

Pandora Jewellery
11.2016 - 01.2017
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.


Education

Bachelor of Science - Medical Science

University of Sydney
Sydney, NSW
05.2025

High School Diploma -

Port Hacking High School
Miranda, NSW
10.2019

Skills

  • Expert communication/ customer service
  • Emotional Support
  • Ability to work as a team
  • Ability to build inter-personal relationships
  • Active listener
  • Patient
  • High attention to detail
  • Very outgoing and extraverted persona, allows for my constant positivity
  • Flexible

Certification

  • WWCC (expiry 2027)

Timeline

Barista

Bourke Street Bakery
12.2019 - Current

Crew Trainer

McDonald's
02.2017 - 01.2020

Retail Sales Consultant

Pandora Jewellery
11.2016 - 01.2017

Bachelor of Science - Medical Science

University of Sydney

High School Diploma -

Port Hacking High School

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Gabriella Nancarrow