Gabrielle Dawson
Drouin,Victoria
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Middels
Drouin, VIC
10.2021 - Current
- Worked collaboratively with all other members of staff to ensure high standards of customer service
- Processed payments using cash registers or POS systems accurately and efficiently.
- Performed opening and closing duties such as counting money, organizing supplies.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Answered phone inquiries, taking reservations and providing information as needed.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed reservations and seating arrangements efficiently.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Bachelor of Arts And Science -
Deakin University
Victorian Certificate of Education -
Drouin Secondary College
Skills
- Food and beverage service
- Multitasking and organization
- Training and mentoring
- Problem-solving and conflict resolution
- Adaptability
- Clear communication and interpersonal skills
- Food handler certification
Availability
Available all hours of the day Wednesday through to Sunday.
Certification
- Responsible Service of Alcohol Certificate
- DoFoodSafely Certificate
- First Aid and CPR Certification
References
References available upon request.
Timeline
Front of House Employee
Middels
10.2021 - Current
Bachelor of Arts And Science -
Deakin University
Victorian Certificate of Education -
Drouin Secondary College
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