Gabrielle Kennedy
Richmond,VIC
Summary
My lifelong passion for animal welfare has recently motivated me to pursue animal care in a professional capacity, with the goal of making genuine connections and working to ensure the positive wellbeing of animals wherever possible.
6 years experience in the hospitality industry, from Food and Beverage Attendant to Duty Manager, has provided me with a wealth of knowledge in customer service and in building interpersonal relationships while under the pressure of high-volume and fast-paced working environments.
My recent achievement in completing a Certificate III in Animal Care Services has provided me with the skills necessary to translate this experience into the animal care industry while continuing my ongoing education by undertaking a Certificate IV in Veterinary Nursing, commencing in July 2024.
Overview
10
10
years of professional experience
Work History
Duty Manager
Stomping Ground Brewing Co
07.2021 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Practiced responsible service of alcohol and safe food handling techniques
Shift Supervisor
Baxter's Lot
11.2020 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Front of House Supervisor
Hope & Anchor
09.2019 - 03.2020
Bar Supervisor
Lefty's Music Hall
10.2018 - 09.2019
Food and Beverage Attendant
Libertine Bar & Restaurant
02.2018 - 10.2018
Business Systems Operator/Receptionist
LJ Hooker Real Estate
08.2014 - 02.2018
Education
Certificate III - Animal Care Services
Melbourne Polytechnic
Fairfield, VIC04.2024
Queensland Certificate of Education -
Springwood State High School
Springwood, QLD2015
Skills
- Customer Service
- Animal Handling
- Time Management
- Employee Training
- Customer Communication
- Attention to Detail
References
Andrew Nevard
Venue Manager - Stomping Ground Brewing Co.
Phone: 0401 486 283
Email: andrew@stompingground.beer
Jemma Harkink
Teacher (Animal Studies) - Melbourne Polytechnic
Phone: (03) 9269 8923
Email: jemmaharkink@melbournepolytechnic.edu.au
Timeline
Duty Manager
Stomping Ground Brewing Co
07.2021 - Current
Shift Supervisor
Baxter's Lot
11.2020 - 07.2021
Front of House Supervisor
Hope & Anchor
09.2019 - 03.2020
Bar Supervisor
Lefty's Music Hall
10.2018 - 09.2019
Food and Beverage Attendant
Libertine Bar & Restaurant
02.2018 - 10.2018
Business Systems Operator/Receptionist
LJ Hooker Real Estate
08.2014 - 02.2018
Certificate III - Animal Care Services
Melbourne Polytechnic
Queensland Certificate of Education -
Springwood State High School
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