GABRIELLE McGRATH
Bega
Summary
Creative, proactive and adaptable professional with over 10 years’ experience as an independent jewellery maker and small business owner. Strong track record in customer service, retail operations, visual presentation and team collaboration. Enthusiastic about delivering a welcoming and positive experience for every customer.
Overview
22
22
years of professional experience
Work History
Owner / Manager
RedPeg Eco Studio
01.2013 - 01.2025
- Managed all daily retail operations of a creative studio and shop, including customer service, sales and visual merchandising.
- Delivered personalised service to customers, helping with product selections, custom orders and workshop bookings.
- Facilitated creative workshops, engaging participants and supporting a positive learning environment.
- Promoted the business through local marketing efforts and community events.
- Maintained store presentation, stock organisation and workspace efficiency.
Gallery Assistant & Picture Framer
Gallery 126
01.2011 - 01.2006
- Supported gallery operations including curating and hanging exhibitions, interacting with visitors and assisting with sales.
- Provided detail-oriented services including picture framing and presentation tasks.
- Helped maintain a welcoming and well-organised environment for customers and artists.
Cafe Manager
Cinders Lane Cafe
01.2006 - 01.2003
- Oversaw daily café operations including rostering, customer service and coordination of front-of-house activities.
- Supervised and trained staff, ensuring high standards of service delivery and teamwork.
Assistant Manager / Barista
Caffiends & Caffiends on Marsh
01.2003 - 01.2000
- Delivered high-quality customer service in busy café settings.
- Assisted with managing front-of-house tasks, coffee making and team support.
Education
Diploma - Fine Art
High School Certificate - undefined
Skills
- Exceptional customer service & communication
- Retail operations & sales support
- Visual merchandising & store presentation
- Customer engagement & product recommendations
- Time management & organisational skills
- Team collaboration & flexibility
- Creative problem solving & adaptability
- Workshop facilitation & community engagement
Timeline
Owner / Manager
RedPeg Eco Studio
01.2013 - 01.2025
Gallery Assistant & Picture Framer
Gallery 126
01.2011 - 01.2006
Cafe Manager
Cinders Lane Cafe
01.2006 - 01.2003
Assistant Manager / Barista
Caffiends & Caffiends on Marsh
01.2003 - 01.2000