Gagan Purushotham
Melbourne,VIC
Summary
Versatile and dynamic professional with solid experience in retail operations and customer service. Skilled in inventory management, customer engagement, and maintaining health and safety standards. Demonstrated ability to balance multiple tasks with a friendly and approachable demeanor. Committed to contributing positively as a reliable team member in a variety of settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
IGA Express
Melbourne, VIC
10.2023 - 01.2024
- Acquired in-depth knowledge of retail operations during focused 4-month engagement.
- Mastered art of shelf and refrigeration restocking with emphasis on beverage and product presentation.
- Demonstrated inventory management proficiency, efficiently handling new stock and unloading duties.
- Skilled in organizing merchandise on shelves for optimal store presentation.
- Provided exemplary customer service, engaging with patrons and meeting their shopping needs.
- Utilized strong communication skills to actively listen and respond to customer inquiries.
- Offered personalized assistance and product recommendations to improve customer satisfaction.
- Showcased physical capability by routinely lifting and managing medium to heavy objects with ease.
- Employed trolleys and other tools for efficient stock replenishment and storeroom organization.
- Maintained safety standards in all aspects of inventory and stock management operations.
- Adapted to various retail stations, ensuring seamless coverage and meeting set production goals.
Delivery Driver
Uber Eats
Melbourne, VIC
04.2023 - 01.2024
- Engaged actively in customer and merchant communication.
- Managed multiple tasks in high-pressure and hazardous situations.
- Responded swiftly and precisely at moment's notice.
- Successfully completed over 370 orders, earning multiple gratuities.
- Utilized maps, oral and written guidance, and GPS technology for deliveries.
- Ensured punctual deliveries by selecting most effective routes.
- Conducted order verifications to prevent customer dissatisfaction.
- Strategically planned routes for efficient multi-order deliveries.
- Dedicated to continuous driving, meeting deadlines, and high customer satisfaction.
- Fostered professional relationships among customers, store personnel, and company.
- Coordinated with food service staff to confirm and time deliveries accurately.
- Resolved customer complaints, building trust and dependability.
- Expedited packing and loading of food items to preserve quality.
- Adhered to traffic regulations to ensure safety for all.
- Delivered exceptional service with friendly and polite demeanor.
- Achieved high customer satisfaction by attentive feedback review and response.
- Addressed customer concerns, escalating major issues appropriately.
- Acted promptly to customer problems for quick resolution.
- Focused on complete customer satisfaction with every delivery.
- Loaded truck and properly secured items to prevent damage for deliveries
Kitchen Hand
Mania Dinners
Melbourne, VIC
12.2022 - 03.2023
- Upheld cleanliness and order in workspaces, aligning with health regulations.
- Ensured cleanliness of utensils, dishes, and glassware for customer use.
- Adhered to food handling and sanitation standards to prevent foodborne diseases.
- Prepped ingredients by cleaning and cutting for recipe preparation.
- Stored perishables in appropriate cooling units to prevent spoilage.
- Monitored and logged temperatures of cooling units to maintain proper function.
- Kept kitchen areas tidy and organized to enhance workflow efficiency.
- Sanitized counters and surfaces post-food prep to avoid cross-contamination.
- Managed and organized kitchen supplies and inventory upon delivery.
Education
Masters in Data Science - Data
La Trobe University
Melbourne, VIC07.2024
Skills
- Customer service
- Relationship building
- Reliable and trustworthy
- Multitasking
- Flexible
- Workplace Safety
- Attention to Detail
- Teamwork and Collaboration
Certification
Responsible Service of Alcohol(RSA)
Candidate ID: 5386796
Timeline
Team Member
IGA Express
10.2023 - 01.2024
Delivery Driver
Uber Eats
04.2023 - 01.2024
Kitchen Hand
Mania Dinners
12.2022 - 03.2023
Masters in Data Science - Data
La Trobe University
Responsible Service of Alcohol(RSA)
Candidate ID: 5386796
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