Gagandeep Dhillon
Brisbane,Australia
Summary
Results-oriented Human Resources and Payroll Administrator specializing in employee data management and compliance. Expertise in training teams and implementing customer service strategies that enhance satisfaction and operational efficiency. Strong background in policy development, stakeholder engagement, and risk management. Skilled in communication and problem-solving to effectively address complex challenges.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Human Resources Admin Advisor
Woolworths Group
Eight Mile Plains, Australia
01.2026 - Current
- Executed end-to-end payroll processing and ensured compliance with tax regulations and reporting requirements.
- Manage employee data in HRIS software for accuracy and compliance.
- Maintained employee records to ensure accuracy and safeguard confidentiality of sensitive information.
- Supported benefits administration and addressed employee inquiries to enhance employee understanding and satisfaction.
- Administered leave policies and managed health plans and retirement contributions.
- Resolved operational issues while maintaining data confidentiality and managing HRIS effectively.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Facilitated communication among teams to promote collaboration and streamline HR processes.
Assistant Department Manager Grocery
Woolworths
Brisbane City, Australia
05.2025 - 01.2026
- Trained and mentored team members in best-practice stock management, merchandising, and customer service techniques, fostering a high-performing and engaged team.
- Oversaw daily operations to maintain smooth workflow and ensure departmental efficiency.
- Managed team schedules and delegated tasks to maximize productivity.
- Collaborated with fresh produce, deli, and bakery departments to streamline store operations and enhance promotional execution.
- Proactively identified opportunities to improve product presentation and visual merchandising, directly contributing to increased sales of promotional and enhanced store aesthetics.
- Trained new employees on company policies and operational procedures.
- Conducted regular inventory checks to maintain stock levels and organization.
Assistant Customer Service Supervisor
Woolworths
Brisbane, Australia
04.2023 - 05.2025
- Led customer service team to streamline operations and implement effective strategies for improved service quality.
- Supervised customer service team, improving service delivery and team efficiency.
- Resolved customer complaints through targeted problem-solving strategies, leading to increased customer satisfaction.
- Monitored team performance to maintain high-quality service standards.
- Optimized customer experience by fostering continuous improvement culture within the team.
- Coordinated with cross-functional teams to address customer concerns, ensuring efficient problem resolution.
- Mentored and trained staff, fostering professional growth and boosting overall team effectiveness.
Education
Bachelor of Business - Human Resources Management
University of Technology
12-2025
Skills
- Payroll administration
- Employee relations
- Policy compliance
- Report generation
- Data management
- Data interpretation
- Employee training
- Talent development
- Mentoring training
- Team building
- Conflict resolution
- Service oriented
- Written communication
- Adaptability
- Adaptability skills
- Reporting administration
Timeline
Human Resources Admin Advisor
Woolworths Group
01.2026 - Current
Assistant Department Manager Grocery
Woolworths
05.2025 - 01.2026
Assistant Customer Service Supervisor
Woolworths
04.2023 - 05.2025
Bachelor of Business - Human Resources Management
University of Technology