Gagandeep Kaur
Riverstone,NSW
Summary
Dynamic and results-driven professional with extensive experience in customer service at Euro Garages. Proven ability to enhance customer satisfaction through effective cash management and exceptional service. Skilled in inventory management and maintaining composure under pressure, consistently delivering a welcoming environment that fosters loyalty and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Euro Garages
01.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, resolving inquiries and complaints effectively.
- Managed cash register operations, ensuring accuracy in cash handling.
- Trained new staff on customer service protocols and cash management procedures.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to improve service delivery and streamline operations.
- Implemented best practices for inventory management during checkout processes.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Chef De Partie
Lewis Group
05.2024 - 02.2025
- Supervised kitchen operations, ensuring compliance with health and safety standards.
- Developed and executed seasonal menu items, enhancing culinary offerings and customer satisfaction.
- Trained and mentored junior chefs, fostering a collaborative team environment.
- Streamlined food preparation processes, improving kitchen efficiency and reducing waste.
- Implemented inventory control measures, optimizing stock levels while minimizing costs.
- Trained kitchen staff to perform various preparation tasks under pressure.
Home Care Provider
Medical Staffing Agency
03.2020 - 05.2021
- Provided compassionate care to clients, enhancing quality of life and ensuring comfort.
- Assisted with daily living activities, promoting independence and dignity for individuals in home settings.
- Administered medication and monitored health conditions, ensuring adherence to care plans and safety protocols.
- Developed personalized care plans based on client needs, fostering tailored support and engagement.
Registered Nurse
Ivy Hospital
09.2018 - 07.2019
- Supported nursing staff in routine tasks to improve operational efficiency.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Engaged in ongoing training to refine clinical skills and knowledge of best practices.
Teacher
NAGPAL Super-Speciality Hospital
04.2018 - 08.2018
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented innovative teaching strategies to foster a positive learning environment.
- Assessed student performance through varied evaluation methods to ensure academic progress.
- Collaborated with colleagues to share best practices and improve curriculum effectiveness.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Registered Nurse
Max Hospital
03.2015 - 06.2017
- Assisted in patient assessments and developed care plans under supervision.
- Administered medications and monitored patient responses to treatment protocols.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Educated patients and families on health management and wellness strategies.
- Maintained accurate medical records and documentation for compliance purposes.
- Participated in infection control procedures to enhance patient safety standards.
Education
Certificate IV - Commercial Cookery
AHMI College of Management
Parramatta, NSW04-2022
Bachelor of Science - Nursing
Baba Farid University
Punjab10-2016
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash management
- Customer focus
- POS system operation
- Refund handling
- Inventory management
- Up-selling techniques
- Time management
Certification
NDIS
First Aid
WWCC
Languages
Hindi
Full Professional
English
Professional Working
Interests
- Enjoy creating and following travel blogs and vlogs
- Food Tourism
- Historical Exploration
- Train Travel
- Road Trips
Timeline
Chef De Partie
Lewis Group
05.2024 - 02.2025
Customer Service Cashier
Euro Garages
01.2022 - Current
Home Care Provider
Medical Staffing Agency
03.2020 - 05.2021
Registered Nurse
Ivy Hospital
09.2018 - 07.2019
Teacher
NAGPAL Super-Speciality Hospital
04.2018 - 08.2018
Registered Nurse
Max Hospital
03.2015 - 06.2017
Certificate IV - Commercial Cookery
AHMI College of Management
Bachelor of Science - Nursing
Baba Farid University
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