Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Gail Dalley

Maryborough,Australia

Summary

A vibrant and enthusiastic individual with a strong customer service background who thrives in team environments. Bringing great joy in serving the wider community, my extensive experience in sales has honed my ability to consistently achieve objectives. Throughout previous roles, effectively communicating and working alongside diverse groups of people has showcased exceptional interpersonal skills.

Overview

23
23
years of professional experience

Work History

Community Support Worker

Community Lifestyles Agency
09.2024 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Helped clients navigate social services system and access needed resources.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Managed cases of [Type] clients receiving social or community service support.

District Manager for Canterbury & Westland

Hato Hone St John
10.2018 - 05.2024
  • Training South Island staff members and directly managing 16-25 people
  • Fostering a positive and supportive work environment for my team
  • Meeting KPI’s and performing in field auditing
  • Promoting Telecare within the community through public speaking

Sales Consultant

Mary Kay
01.2016 - 01.2020

Training & Support Manager for South Island

Hato Hone St John
09.2016 - 10.2018
  • Training 25 staff members South Island wide
  • Ensuring high standard of care and processes are held throughout our team
  • Complying to the Ministry of Social Development - Work and Income procedures and auditing

Sales Consultant

Undercover Wear Limited
01.2012 - 07.2014
  • Part time sales consultant
  • Gained 3rd place Nationally for top salesperson

Operations Manager

Gardenmakers
04.2009 - 08.2010
  • Customer Service skills
  • Sales of Gardenmakers products to existing and prospective customers
  • Monthly stocktakes
  • Staff training – Plus Health and Safety
  • Ordering of products on daily, weekly and monthly cycles

Electrople Manager and National Key Account Manager

Goldpine
01.2002 - 03.2009
  • Reached sales target of $15,000,000 personally for the company
  • Strong customer facing role dealing with Power Board Companies throughout New Zealand
  • Importing stock from Australia, budgeting and forecasting
  • KPI reporting and setting for employees
  • Administration employment
  • On-Call trouble shooting and problem solver

Education

Professional Certificate - Wine Stage 1 & 11, Quantity Cookery Stage 1 & 11, Food Supervisors Course Stage 1

Christchurch Polytechnic
Christchurch

Trade Certificate - Food Hygiene

Technical Correspondence Institute
Wellington, New Zealand

Trade Certificate - Wine and Liquor

Otago Polytechnic
Dunedin, New Zealand

Skills

  • Behavioral support
  • Disability Awareness
  • Transportation Assistance
  • Individualized support
  • First-aid and CPR
  • Time Management
  • Teamwork and Collaboration
  • Relationship Building
  • Staff education and training
  • Administration and management
  • Problem-solving abilities
  • Effective Communication

Hobbies and Interests

  • Reading
  • Salsa dancing
  • Music
  • Exercise
  • Future education

References

  • Ila Reid, Inventory Manager Hato Hone St John, +64278019995
  • Caroline Collett, Southern District Manager, +64278011039

Timeline

Community Support Worker

Community Lifestyles Agency
09.2024 - Current

District Manager for Canterbury & Westland

Hato Hone St John
10.2018 - 05.2024

Training & Support Manager for South Island

Hato Hone St John
09.2016 - 10.2018

Sales Consultant

Mary Kay
01.2016 - 01.2020

Sales Consultant

Undercover Wear Limited
01.2012 - 07.2014

Operations Manager

Gardenmakers
04.2009 - 08.2010

Electrople Manager and National Key Account Manager

Goldpine
01.2002 - 03.2009

Professional Certificate - Wine Stage 1 & 11, Quantity Cookery Stage 1 & 11, Food Supervisors Course Stage 1

Christchurch Polytechnic

Trade Certificate - Food Hygiene

Technical Correspondence Institute

Trade Certificate - Wine and Liquor

Otago Polytechnic

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