Gail O’Callaghan
Sandhurst ,Victoria
Summary
Experienced duty manager with over 9 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
2020
2020
years of professional experience
Work History
Woolworths team member
Woolworths
TAS
06.2010 - 09.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with to resolve problems, improve operations and provide exceptional customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked with customers to understand requirements and provide exceptional customer service
Support Worker
One care
Kingston , Tasmania
09.2004 - 07.2009
- Documented daily activities, behaviors and incidents for permanent record
- Visited home environments to help clients with showering,feeding,shopping,cleaning
- Established and updated work schedules to account for changing staff levels and expected workloads
- Helped clients manage to stay in there own homes
- Transported clients to appointments, shopping venues and entertainment events
Personal Care Assistant
Prestige Inhome Care
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Education
Grade 10
Elderslie High School
Narellan, NSW01.1980
Skills
- Have the ability to learn fast
- Can work with a team
- Am capable of working alone
- Money handling
- Capable of looking after staff
- I’m a problem solver
- Work efficiently
- Team member coaching
- Team member training
- Cooperative team member
- Ability to lead teams
Certificates
Certificate 3 in retail
RSA
First Aid & CPR
Referees
Courtney White
Prestige in home care
courtney_white76@hotmail.com
0456236028
Calum Bennett
Personal Reference
Calum.bennett90@gmailcom
Timeline
Woolworths team member
Woolworths
06.2010 - 09.2019
Support Worker
One care
09.2004 - 07.2009
Personal Care Assistant
Prestige Inhome Care
Grade 10
Elderslie High School