Summary
Overview
Work History
Education
Skills
Certificates
Referees
Timeline
Generic

Gail O’Callaghan

Sandhurst ,Victoria

Summary

Experienced duty manager with over 9 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

2020
2020
years of professional experience

Work History

Woolworths team member

Woolworths
TAS
06.2010 - 09.2019
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with to resolve problems, improve operations and provide exceptional customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Worked with customers to understand requirements and provide exceptional customer service

Support Worker

One care
Kingston , Tasmania
09.2004 - 07.2009
  • Documented daily activities, behaviors and incidents for permanent record
  • Visited home environments to help clients with showering,feeding,shopping,cleaning
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Helped clients manage to stay in there own homes
  • Transported clients to appointments, shopping venues and entertainment events

Personal Care Assistant

Prestige Inhome Care
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.

Education

Grade 10

Elderslie High School
Narellan, NSW
01.1980

Skills

  • Have the ability to learn fast
  • Can work with a team
  • Am capable of working alone
  • Money handling
  • Capable of looking after staff
  • I’m a problem solver
  • Work efficiently
  • Team member coaching
  • Team member training
  • Cooperative team member
  • Ability to lead teams

Certificates

Certificate 3 in retail

RSA

First Aid & CPR

Referees

Courtney White

Prestige in home care

courtney_white76@hotmail.com

0456236028

Calum Bennett

Personal Reference

Calum.bennett90@gmailcom

Timeline

Woolworths team member

Woolworths
06.2010 - 09.2019

Support Worker

One care
09.2004 - 07.2009

Personal Care Assistant

Prestige Inhome Care

Grade 10

Elderslie High School
Gail O’Callaghan