Gaith Qasem
Craigieburn,VIC
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Priceline Pharmacy. Specializes in personalized recommendations and upselling strategies, leveraging olfactory knowledge and interpersonal communication skills. Achieved significant client loyalty and repeat business through exceptional service and product expertise. Successfully utilising social media (TikTok) marketing strategies in order to promote a varying range of products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fragrance Specialist
Priceline Pharmacy
10.2022 - Current
- Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
- Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
- Developed strong relationships with clients, resulting in repeat business and increased loyalty to the brand.
- Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
Christmas Casual Beauty Advisor
David Jones
10.2022 - 02.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Crew Trainer
McDonald's
07.2020 - 11.2022
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members' progress and provided constructive feedback for continuous development.
Barista
Degani Cafe
03.2022 - 10.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Diploma of Business - Business
RMIT University
Melbourne, VIC12.2024
VCE - VCE
Craigieburn Secondary College
Craigieburn, VIC12.2023
Skills
- Upselling strategies
- Demonstrations
- Sales Conversion
- Interpersonal and written communication
- Trend forecasting
- Social Media Promotion
Certification
Certificate 3 in Retail
Timeline
Fragrance Specialist
Priceline Pharmacy
10.2022 - Current
Christmas Casual Beauty Advisor
David Jones
10.2022 - 02.2024
Barista
Degani Cafe
03.2022 - 10.2022
Crew Trainer
McDonald's
07.2020 - 11.2022
Diploma of Business - Business
RMIT University
VCE - VCE
Craigieburn Secondary College
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