Gal Solomon

• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
• Actively participated in staff meetings and training sessions to stay updated on industry trends, improving the overall fine dining experience for guests.

• Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Kept bar presentable and well-stocked to meet customer needs.
• Operated espresso machines and commercial coffee brewers to create beverages.

• Excelled in every position and regularly backed up front-line staff (as a waiter and as a barista)
• Kept employees operating productively and working on task to meet customers needs while maintaining staffs high spirits.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Exercised composure under pressure and in escalated customer service scenarios as this is one of Tel Aviv's biggest and most crowded cafes, serving more than 1,000 customers a day.

• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Poured and prepared mixed drinks for over 1,000 customers per event.
• Followed strict recipes and drink measurements to minimize product used.

As a Social Counselor in AMHSI I was responsible for the social and emotional well being of groups of up to 50 teenagers who came for a semester in Israel, including planning and coordinating social activities, leading tours around the country, managing the groups spending while on tour (including keeping records on Excel) and staying with the participants in dorms to ensure they have the best experience possible and well being.

As a Social Counselor in FZY (a Jewish youth movement based in the UK), I was responsible for a group of up to 50 teenagers (15-16 years old) who came to Israel for a month in summer to tour and experience the country.

I travelled and stayed with the group during the whole duration of their travels, ensuring the social well being of the group and the individuals participating in the program, planning and coordinating activities during every day and handling the money and budget of the program (including keeping a record on Excel documents)

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.
• Counted money in drawers at beginning and end of each shift.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Used cash registers and credit card machines to cash out customers.