Ganiva Drew
Yulara,Australia
Summary
Dedicated hospitality professional with 6 years of experience across various roles at Voyages Indigenous Tourism, including Shift Leader and Supervisor at Kulata Indigenous Training Academy, and Guest Services in Food and Beverage at Longitude 131. Proven ability to enhance guest experiences through cultural tours and fine dining service, demonstrating exceptional adaptability in fast-paced environments. Recognized for high-quality work under pressure, with a strong commitment to safety and efficient task completion. Seeking opportunities to leverage diverse skill sets in a dynamic team setting while embracing new challenges.
Overview
9
9
years of professional experience
Work History
Indigenous Tour Guide
Voyages Indigenous Tourism
03.2024 - Current
- My role consists of the day to day running of the resort free guest activities, making sure all tours go ahead from garden walks within the resort to bush yarns on the female aboriginal tools in the area as well as covering the bush foods in the area of uluru an kata Tjuta
- Working other operations such as working within the tourist and information centre booking guest on tours an giving information on the area
Day Tour Consultant
SEIT Outback Australia
05.2023 - 03.2024
- My role consists of greeting an confirming any tours with SEIT, taking any bookings for tours offered by SEIT, up selling products, and communicating with business partners to make sure tours run correctly
Food and Beverage Attendant
Ballies Lodge Longitude 131
05.2022 - 05.2023
- My role consists of giving the guest the best level of service during, breakfast, lunch or dinner services, setting up outdoor dining areas an indoor dining area, presenting canape's and beverages, opening and closing of open bar, assisting with outdoor dining experiences setting up, packing down, working in a team environment to be out on tour on time, following guests’ requirements and needs to make their stay as enjoyable as can be
Food and Beverage Supervisor
Town-square Geckos and Kulata Indigenous Training Academy
07.2020 - 05.2022
- I assisted with the training of the trainees and full time staff in all aspects of the cafe, bar and restaurant
- As well as managing daily food ordering and weekly stock ordering, end of day reports, opening and closing of both kulata and geckos
- Working in Geckos And Kulata cafe has helped me to gain experience while working with the young youth an helping them achieve their goals in every aspect of the work place to gain experience, it has also helped me with gaining experience multitasking within different aspects of the hospitality industry
Food and Beverage Attendant
Ballies Lodge Longitude 131
03.2020 - 07.2020
- Gained knowledge in Fine dining service, opening and closing down of the restaurant, procedures which included opening and setting up as well closing for breakfast, lunch and dinner services, cleaning an restocking of open bar, helped me gain experience in outdoor dining, working efficiently in a face paced team environment as well as individually when needed
Food and Beverage Shift-leader
Voyages Indigenous Tourism Australia
01.2019 - 04.2020
- I assisted with the training of the trainees and full-time staff in all aspects of the cafe
- As well as managing daily food ordering and weekly stock ordering, end of day reports, opening and closing of both kulata and geckos, working in a fast-paced training academy training an attending to guests needs
Food and Beverage Attendant
Elements of Byron
11.2020 - 02.2020
- Food and beverage attendant which lead to transitioning to food and beverage team leader
- Assisted with the training of new staff, supervising staff while managers were not present, attending to guests needs, handling guest complaints as well as being the main closer for the pool area and bar area
Food and Beverage Traineeship - Attendant
Voyages Indigenous Tourism Australia
01.2017 - 01.2019
- Completed my trainee-ship at Kulata an Geckos where I learned a variety of skills coffee skill, communication skills, team work, problem solving, cash handing in work health and safety procedures I later progressed to Sails In The Desert where I learned more of fine dining setting taking orders(table service),attending to guests in a professional manner, bar work, clearing and resetting, breakfast, lunch, an dinner service opening and closing completed and gained full time employment
Work Experience (Traineeship)
Gummaney Aboriginal Preschool
08.2015 - 01.2016
- Worked as part of the teaching team and gained lots of skills in communicating to children and adults of all ages, worked in a fast paced very active environment, became very comfortable with problem solving, and working under pressure
Education
Uluru Kata Tjuta National Park Accreditation -
12.2024
Voyages Leadership Award -
01.2021
Responsible Service of Alcohol -
Northern Territory
01.2020
Certificate 3 -
Hospitality and Tourism
01.2018
Certificate 2 -
Hospitality
01.2017
Responsible Service of Alcohol -
National Recognition
01.2017
Skills
- Local history
- Arts and culture
- Cultural sensitivity
- Customer engagement
- Food and beverage sales
- Team rapport
- Weather preparedness
- Scheduling staff
- Cost control
- Bar management
- Fine-dining expertise
- Wine pairing
- Menu development
- Table service
- Catering coordination
- Staff consultation
- Staff supervision
References
- Luke Philips, Guest Activities Manager, luke.philips@voyages.com.au, 0474035153
- Karyn Gamgee, SEIT Bookings Manager, karyn.gamgee@seittours.com, 0433452882
Personal Information
- License: Full License
- Date of Birth: 06/15/97
Timeline
Indigenous Tour Guide
Voyages Indigenous Tourism
03.2024 - Current
Day Tour Consultant
SEIT Outback Australia
05.2023 - 03.2024
Food and Beverage Attendant
Ballies Lodge Longitude 131
05.2022 - 05.2023
Food and Beverage Attendant
Elements of Byron
11.2020 - 02.2020
Food and Beverage Supervisor
Town-square Geckos and Kulata Indigenous Training Academy
07.2020 - 05.2022
Food and Beverage Attendant
Ballies Lodge Longitude 131
03.2020 - 07.2020
Food and Beverage Shift-leader
Voyages Indigenous Tourism Australia
01.2019 - 04.2020
Food and Beverage Traineeship - Attendant
Voyages Indigenous Tourism Australia
01.2017 - 01.2019
Work Experience (Traineeship)
Gummaney Aboriginal Preschool
08.2015 - 01.2016
Uluru Kata Tjuta National Park Accreditation -
Voyages Leadership Award -
Responsible Service of Alcohol -
Northern Territory
Certificate 3 -
Hospitality and Tourism
Certificate 2 -
Hospitality
Responsible Service of Alcohol -
National Recognition
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