Deirdre McPhail
Coolangatta,QLD
Summary
Accomplished Senior Workers Compensation Case Manager at EML, adept in case planning & management and fostering strong relationships, significantly enhanced client outcomes. Expert in documentation proficiency and problem-solving, consistently exceeding performance targets. Proven track record in staff education, achieving high levels of team efficiency and customer satisfaction. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Workers Compensation Case Manager
EML
07.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Supervisor of Distribution Operations
Lollies N Stuff
09.2020 - 06.2022
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
Online Supervisor
Woolworths Supermarket
02.2019 - 11.2021
- Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
- Contributed to the ongoing success of the company by consistently meeting or exceeding performance targets while upholding the highest standards of professionalism, integrity, and ethical conduct.
- Spearheaded the implementation of new software tools that improved team performance in managing daily tasks.
- Monitored key performance indicators, identifying areas of improvement to maximize overall efficiency.
- Fostered a positive work environment by actively promoting teamwork and open communication among team members, resulting in higher morale and job satisfaction levels.
Bakery Manager
Woolworths Supermarket
10.2015 - 11.2019
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
Education
Graduate Diploma - HR Services
Australian Institute of Training
Sydney, NSW02.2008
Skills
- Problem-Solving
- Case Planning & Management
- Case Documentation & Reporting
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Documentation proficiency
- Records Management
- Staff education and training
Certification
Diploma in HR Services
Mental Health First Aid
Timeline
Senior Workers Compensation Case Manager
EML
07.2022 - Current
Supervisor of Distribution Operations
Lollies N Stuff
09.2020 - 06.2022
Online Supervisor
Woolworths Supermarket
02.2019 - 11.2021
Bakery Manager
Woolworths Supermarket
10.2015 - 11.2019
Graduate Diploma - HR Services
Australian Institute of Training
Diploma in HR Services
Mental Health First Aid
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