Gaurav Kunwar

• Handle more than 50 calls each day, including new client signups, product or item information presentations, taking an order and service cancellations.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
• offered a new strategy for persuading cancelling customers to stay with this café, which resulted in a significant reduction in cancellations.

· Maintaining a fast speed of service, especially during rush times.

· Filling and maintaining the presentation of stock during and after trading hours.

· Performed complete opening, closing and shift change duties to keep store working efficiently and teams ready to meet customer needs

· Maintaining a store inventory, replacing sold out items, marking price changes.

· Arriving on time for all shifts and staying until and unless work is completely done.

· Provides support as a member of the fresh team to include receiving and preparing products.

· Maintaining the produce floor and displays and selling products in support of WFM standards.

· Performs all functions related to breaking down deliveries and stocking shelves.

· Well-developed positive behavior towards approaching customer and explaining everything wisely about products.

· Maintain a fast speed of a service, especially during rush times.

· Always follow all the safety and security procedures

· Collected trash, wiped up spills and removed trays to maintain fresh and clean all the time.

· Respond to guest questions, concerns and complaints and making sure they leave with satisfaction.

· Engaged in suggestive selling and other sales techniques