Gaurav Lalchandani
Melbourne,VIC
Summary
Proven team member at Woolworths Supermarket, excelling in customer service and complaint resolution, enhancing customer satisfaction and team efficiency. Demonstrated strong computer skills and a positive attitude, contributing to significant improvements in workplace productivity and customer experience. Skilled in fostering cooperative relationships and solving complex problems, ensuring operational excellence.
Overview
1
1
year of professional experience
Work History
Team Member
Woolworths Supermarket
06.2024 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Team Member
McDonald's
01.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Education
Bachelor of Business Admin. - Project Management
Deakin University
Melbourne, VIC07.2025
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Complex Problem-Solving
Relevant Projects
BUSINESS FINANCE: (2024)
(i) This assignment involved applying financial mathematics to solve compound interest problems and analyzing risk and return metrics for a two-asset portfolio using Excel. It provided practical insights into investment analysis and risk management, highlighting proficiency in financial modeling and data interpretation.
(ii) Analyzed financial information and investment strategies.
Utilized knowledge of investment options and risk assessment to recommend suitable investment strategies. Demonstrated effective communication skills in conveying financial recommendations to clients.
BUSINESS ANALYTICS: (2024)
- Conducted statistical analysis on a dataset to assess global progress towards SDGs 4 and 5—Quality Education and Gender Equality—using Excel, culminating in a concise report of findings.
- Enhanced proficiency in quantitative analysis and data interpretation through exploration of key development indicators, facilitating effective communication of insights for strategic decision-making.
MARKETING: (2023)
- Developed sustainable marketing mix strategies (4Ps: product, price, placement, and promotion) for Lucky Charms cereal to enter the Australian market.
- Conducted primary and secondary research to justify marketing mix strategies.
Timeline
Team Member
Woolworths Supermarket
06.2024 - Current
Team Member
McDonald's
01.2023 - Current
Bachelor of Business Admin. - Project Management
Deakin University
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