Gaurav Singh Basnal
Sydney,Australia
Summary
Results-driven professional with dual Master’s degrees in Business Analytics and Marketing, combining analytical expertise with a proven track record in retail management and customer engagement. Skilled in leveraging data insights to optimize store operations, enhance customer experiences, and drive strategic growth. Experienced in managing teams, adapting to dynamic retail environments, and implementing effective marketing strategies to achieve business objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Exam Supervisor
University of Wollongong
05.2024 - Current
- Supervised examination processes, ensuring compliance with integrity standards and operational efficiency
- Utilised digital platforms for real-time analysis, identifying potential issues and implementing solutions
- Collaborated with teams to streamline workflows and enhance productivity
Store Supervisor
Picton News Agency
07.2023 - Current
- Provided expert guidance to customers, ensuring a smooth purchasing experience for lottery products
- Identified trends and customer feedback to implement improvements in service delivery and client interaction
- Developed strong interpersonal and communication skills, fostering a positive customer environment
Customer Sales Representative/ Marketing Assistant
Cignall
12.2022 - Current
- Delivered exceptional customer service, assisting clients with product selection and addressing their needs
- Analysed customer purchasing patterns and adjusted strategies to improve product offerings and service delivery
- Led a team of 20 employees, managing schedules and ensuring efficient operations
Coordinator, Managed Services
Reputation.com US Pvt Ltd
06.2022 - 08.2022
- Collaborated with clients to resolve service-related issues, strengthening client relationships
- Analysed customer reviews and feedback, identifying trends to deliver actionable insights for improving services
- Applied data-driven solutions to enhance customer satisfaction and service quality
Education
Masters of Business Analytics -
University of Wollongong
01.2024
Masters of Marketing -
University of Wollongong
01.2024
Bachelors of Commerce - Honours in Strategic Finance
Loyola Academy Degree and PG College
01.2021
Skills
- Data analysis tools
- SAS
- SQL
- Python
- SPSS
- Tableau
- Power BI
- CRM systems
- Business statistics
- Data modelling
- Trend forecasting
- Communication
- Leadership
- Problem-solving
- Agile methodologies
- Market awareness
- Cash handling
- Social media platforms
- Customer engagement
- Inventory management
- Customer service
- Multitasking and Organization
Certification
- Business Analytics in SQL and Python, RMIT Bootcamp, file:///C:/Users/Gaurav/Downloads/BusinessAnalyticswithSQLandPython_Badge20240208-45-c6a66q.pdf
- Certified Professional Advanced SAS Viya Text Analytics, University of Wollongong, file:///C:/Users/Gaurav/Downloads/SAS%20Accreditation%20.pdf
- PMI Agile Certified Practitioner (PMI – ACP), LinkedIn Learning
- Database set on SQL, Python, and Visualisation, Udemy
- SPSS – Research in Marketing Decisions and Communications, UOW Marketing Capstone
- Introduction to Business Analytics, Udemy
- Collaboration and Communication Learning Award, UOWx Record, file:///C:/Users/Gaurav/Downloads/UOWx%20Record.pdf
Workingrights
485 Temporary Graduate Visa, file:///C:/Users/Gaurav/Downloads/TR%20VisaGrant.pdf
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Exam Supervisor
University of Wollongong
05.2024 - Current
Store Supervisor
Picton News Agency
07.2023 - Current
Customer Sales Representative/ Marketing Assistant
Cignall
12.2022 - Current
Coordinator, Managed Services
Reputation.com US Pvt Ltd
06.2022 - 08.2022
Masters of Marketing -
University of Wollongong
Bachelors of Commerce - Honours in Strategic Finance
Loyola Academy Degree and PG College
Masters of Business Analytics -
University of Wollongong
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