Gauri Sharma
Rockbank,VIC
Summary
Multi-talented Test Manager with 11 years of experience handling diverse projects with driven and dedicated approach. Successful at managing all aspects of planning, testing and documentation. Expert leader with fluency in all testing activities
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager - Operations
WNS Global Services Pvt.Ltd
10.2019 - 10.2023
- Played pivotal role in ensuring quality and reliability of 8+ business systems and applications through effective testing strategies.
- Responsible for overseeing System testing, UATs, and Mobile app testing. Engaged in gathering test requirements, creating and approving test documents, drafting and approving test cases, executing tests, and reporting any detected defects.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Professional 1: Service Delivery Coordinator
DXC Technology India Pvt.Ltd
07.2014 - 10.2019
- Conducted live testing within tools such as ServiceNow and Remedy using the production environment to ensure seamless data flow between applications.
- Continuously sought feedback from 10+ clients regarding their experience with our services; utilized this feedback to implement process improvements.
- Previous role as a Logistic Coordinator involved queue coordination, SLA management, and serving as a reliable point of contact for multiple accounts
- Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
Technician IV, Network Services
Convergys India Services Pvt.Ltd
10.2011 - 05.2013
- As Technician in Network Services, I provided crucial support for Citrix, Virtual Systems, Avaya phones, VPN, and managed IT incidents, demonstrating proficiency in remote tools.
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained 5 new technicians on standard operating procedures, ensuring consistency across the team.
Education
Bachelor of Technology (B.Tech) - Information Technology
IMS Engineering College
Ghaziabad, India07.2011
Skills
- Test Manager/Lead/Analyst
- Requirement Gatherings/Analysis
- Software Development Lifecycle
- User Stories
- Acceptance Criteria
- Test Case Creation
- Test Data Setup/Management
- Test Environment Setup
- Test Execution
- Defect Management
- Cross-Functional Team Coordination
- Project Coordination/Planning
- Project management skills
- Resource Management
- Stakeholder Management
- System Testing
- Unit Testing
- Smoke Testing
- Regression Testing
- Functional Testing
- Manual Testing
- Product Testing
- Performance Testing
- User Acceptance Testing
- Business Acceptance Testing
- After Action Review
- Bug tracking
- Agile Methodology
- Scrum Framework
- End-to-End Testing
- Test Documentation (Test Plan, TCI, TCS, TSR, RTM)
- Technical Proficiency (ALM, Veeva, JIRA, Azure, ServiceNow, Remedy, Salesforce, MS Office, PeopleSoft, Workday)
Visa And Availability
Full Work Rights, Immediate Joiner
References
Available upon request
Hobbies and Interests
Entertainment Enthusiast: Avid consumer of various forms of entertainment, including movies, music, and gaming, appreciating the diverse world of storytelling and creativity.
Certification
ITIL V3 Foundation (Active)
Certified Scrum Master (Active)
Certified Service Now Admin (Expired)
Dot Net (Expired)
C# (Expired)
Timeline
Deputy Manager - Operations
WNS Global Services Pvt.Ltd
10.2019 - 10.2023
Professional 1: Service Delivery Coordinator
DXC Technology India Pvt.Ltd
07.2014 - 10.2019
Technician IV, Network Services
Convergys India Services Pvt.Ltd
10.2011 - 05.2013
Bachelor of Technology (B.Tech) - Information Technology
IMS Engineering College
ITIL V3 Foundation (Active)
Certified Scrum Master (Active)
Certified Service Now Admin (Expired)
Dot Net (Expired)
C# (Expired)
Similar Profiles
GOKUL ANANDGOKUL ANAND
Team Leader at WNS Global Services pvt.Ltd, || First Abu Dhabi BankTeam Leader at WNS Global Services pvt.Ltd, || First Abu Dhabi Bank
Vaibhav Kumar SinghVaibhav Kumar Singh
Sr. Associate - Quality at WNS Global Service Pvt.Ltd.Sr. Associate - Quality at WNS Global Service Pvt.Ltd.
Khaja Faruk ShaikKhaja Faruk Shaik
Assistant Manager - Operations at WNS Global ServicesAssistant Manager - Operations at WNS Global Services