GAVIN CHAN
SEAFORD,VIC
Summary
Skilled IT/AV Technician with Team Lead experience in a large enterprise environment, blending business management and IT systems expertise. Recognized for diligence, integrity, and exceptional communication and problem-solving abilities. Seeking full-time employment in the IT industry to utilize enthusiasm for technology and collaborative work.
Overview
28
28
years of professional experience
Work History
IT Field Services Team Lead
Insight Systems
01.2022 - Current
- Managing a team of 10 IT Field technicians supporting RMIT staff and students across all campuses both onsite and remotely
- Ticket reporting and management in ServiceNow
- Employee review and KPI target management
- Training team members in advanced diagnostics and troubleshooting
- Onboarding new team members.
IT/AV Technician
Insight Systems
01.2018 - 01.2022
- Supporting InSight Systems largest client (RMIT University) for 4 years in the role of IT/AV technician
- Support of countless application packages across multiple stakeholder groups
- Seconded to RMIT Senior level teams to assist with server administration and application deployment to Citrix platform environment.
Small Business Owner
Abes Audio | Benji Jackson Music Pty Ltd
01.2012 - Current
- Music composition for promotion and advertising
- Sync Music Library development within the Envato ecosystem (Audiojungle.net)
- Live Performance and touring experience.
IT Manager
Practice Managers Group
03.2000 - 01.2012
- Setup and management of Medical Information System for five medical centres (Medical Director 2.0/3.0, Zedmed)
- Networking, Computer hardware technician, ongoing software support
- Help Desk Management, Communication with staff.
IT Help Desk Consultant
Netspace (now iiNet)
01.1998
- Level 1 Phone support for Internet Service Provider.
IT Systems Support (As Required)
Waverley General Practice
04.2012 - Current
- Setup and management of Medical Information System
- Networking of information system
- IT problem solving and troubleshooting.
Event Musician & AV Technician
Midnight Fox Band
06.2011 - 01.2017
- Solo and band performer (guitar/vocals)
- Setup of PA and AV and audio engineering for events in venues including MCG, Flemington & Mornington Racecourses and numerous Victorian wedding venues.
IT Technician (Network Installation)
Netsys
01.1997 - 01.1998
- LANTastic Product Support
- Windows 95/98 desktop support
- Windows NT 4, XP product support
- Coax Token ring, Bus and Star topology networks.
Education
BACHELOR OF SCIENCE COMPUTER SCIENCE - Computer Science
MONASH UNIVERSITY CLAYTON
Melbourne, VIC01.1996
VCE -
DONVALE CHRISTIAN COLLEGE
Donvale, Vic01.1995
Skills
- Field Services Team Leader at RMIT University
- Level 2 and Level 3 desktop and server administration and support
- Cloud computing deployment and administration (Citrix, AWS, Azure, Microsoft Intune)
- Extensive Microsoft Windows experience (31 to 11) and in-depth knowledge of operating system architecture and computing hardware
- Level 2 Experience with Active Directory and SCCM
- Unified Communications with MS Teams and Crestron
- MacOS/iOS support (Jamf and Apple DEP Experience)
- Programming in Python, LUA, C
- Advanced PowerShell Scripting
- Network administration of HP/Aruba switches, routers
- CAT 5/6 Cabling, Solarwinds and Infoblox IPAM
- In-depth troubleshooting, diagnostics and problem solving (Wireshark, Sysinternals tools, Event log and crashdump / WinDBG analysis)
- QSC Level 1 Training
- AMX and Crestron support
- Field Support of turnkey AV systems
- Projectors, PA systems, Speakers/Amplifiers, Scalers, Encoders/Decoders
- Live sound reinforcement
- Musician/Composer
- Audio Engineering, studio recording
- Protools, Reaper
- Sync Music / Custom music composer
- Empathy and patience
- Remote Support Capabilities
- Ticketing system proficiency (ServiceNow)
Accomplishments
- ENVATO "ELITE AUTHOR" STATUS
- WINNER - ENVATO MOST WANTED COMPETITION HAPPY BIRTHDAY TO YA | JUN 2015
- THIRD PLACE - ENVATO MOST WANTED COMPETITION TO THE SKY | AUG 2013
Personal Information
Title: IT TEAM LEAD
References
ROHAN ANANDA, SITE MANAGER - INSIGHT SYSTEMS
0426 263 222, ROHAN.ANANDA@RMIT.EDU.AU
PETER GRUBOR, SENIOR WINDOWS ENGINEER - RMIT UNIVERSITY
(03) 9925 5502, PETER.GRUBOR@RMIT.EDU.AU
CHRIS ZERAFA, END USER PLATFORMS TEAM LEAD - RMIT UNIVERSITY
(03) 9925 2764, CHRIS.ZERAFA@RMIT.EDU.AU
ABE UDY, DIRECTOR - ABES' S AUDIO
0403 175 924, PRODUCTION@ABESAUDIO.COM.AU
DR. HARPREET SINGH, DIRECTOR - WAVERLEY GENERAL PRACTICE
0411 954 012, HARPWGP@GMAIL.COM
JUSTIN GALL, PASTOR - KARDINIA CHURCH GEELONG
0412 867 774 JUSTIN.GALL@KARDINIACHURCH.COM
JARED HASCHEK
0402 268 415, JAREDHASCHEK@GMAIL.COM
Timeline
IT Field Services Team Lead
Insight Systems
01.2022 - Current
IT/AV Technician
Insight Systems
01.2018 - 01.2022
IT Systems Support (As Required)
Waverley General Practice
04.2012 - Current
Small Business Owner
Abes Audio | Benji Jackson Music Pty Ltd
01.2012 - Current
Event Musician & AV Technician
Midnight Fox Band
06.2011 - 01.2017
IT Manager
Practice Managers Group
03.2000 - 01.2012
IT Help Desk Consultant
Netspace (now iiNet)
01.1998
IT Technician (Network Installation)
Netsys
01.1997 - 01.1998
BACHELOR OF SCIENCE COMPUTER SCIENCE - Computer Science
MONASH UNIVERSITY CLAYTON
VCE -
DONVALE CHRISTIAN COLLEGE
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