Gayle Holding
Morisset,NSW
Summary
A professional and experienced Office Administrator, Business Support and Service and Programs Officer, operating successfully within the NSW Departments of Communities and Justice, I have consistently contributed to supporting major projects and the rehabilitation of offenders. Offering the highest level of personal integrity, ethical behaviour, and confidentiality, I take responsibility for providing a positive environment to encourage learning and broader interaction with at-risk groups and people from diverse cultural backgrounds. Client-focused and flexible, I possess proven experience in customer-facing roles, providing administrative support to the team who I work with and a high standard of service to individuals with needs ranging in complexity. Engaging and professional, with a strong work ethic, I accurately identify clients' needs and employ an empathetic approach to deliver on requirements. Applying excellent verbal communication skills, I liaise with a broad range of stakeholders, conveying information clearly and establishing positive professional relationships. Working well independently and within a team environment, I consistently meet the New South Wales Department of Communities and Justice best practice standards and procedures, collaborating effectively within culturally diverse teams.
Overview
14
14
years of professional experience
Work History
Clerk Grade 3/4 Administration
Communities and Justice - Sober Driver Program
Hybrid
2024.06 - Current
- currently working with the sober driver unit to distribute resources to clients that need to participate in a program to reduce reoffending.
Service and Programs Officer
NSW Department of Communities and Justice - Cessnock
Cessnock
2021.01 - 2024.01
- Delivers a range of administrative and client-centered services, including induction, assessment, support, case management, processes, and reporting.
Administration Assistant – Northern Region
NSW Department of Justice
2017.01 - 2021.01
- Demonstrated a high level of confidentiality and integrity supporting staff, managing accounts, flex sheets and leave approvals.
Business Support Administration
Department of Family and Community Services
2011.01 - 2017.01
Project Officer
NSW Department of Justice
2021.01
- Effectively and efficiently managed assigned capital projects.
Assessment and Planning Officer
NSW Department of Justice
2020.01
- Worked collaboratively with internal and external stakeholders to ensure the delivery of appropriate education and vocational training programs for offenders.
Administration Assistant
NSW Department of Education
2017.01
- Provided outstanding business support for Director of Education, including the preparation of reports and other key documents.
Education
Certificate 4 in Correctional Practice - Correctional Practice
Brush Farm
2023-10
Diploma In Case Management - Case Management
TAFE
GLENDALE2016-10
Skills
- Proven client service experience
- Excellent administration skills
- Solid problem-solving skills
- Outstanding written and verbal communication and interpersonal skills
- Strong financial acumen
- Outstanding crisis intervention capabilities
- Strong time management
- Compliance with guidelines, policies, and procedures
Systemsexperience
- Proficient knowledge of Microsoft Office Suite including MS Teams. CRM systems, OIMS, EDRMS, EQUIPS, Justice Link.
- Ellipse Requisitions, Booking Intelligence, Expenses8 and fleet management systems.
Prior Employment Summary
- 2011 – 2017: Department of Family and Community Services, Aging, Disability and Home Care, Department of Community Services
- Business Support Administration Maitland Branch FACS Project Management Cultural Diversity Officer FACS
- Case Manager Support / Administration Department of Community Services Business Support Administration Newcastle Branch FACS
Trainingcertificatesandlicenses
- Certificate IV Correctional Practice
- Certificate IV Business Administration
- Diploma Community Service Case Management
- Culture and Diversity
- Aboriginal Cultural Awareness
- Bullying and Harassment
- Fraud and Corruption
- Work Health and Safety
- Leadership
- Responsible Services of Alcohol
- C Class Driver’s License
- National Police Check
- Working with Children
- Current First Aid Certificate
- Covid-19 full vaccination
References
Referees will be provided upon request.
Timeline
Clerk Grade 3/4 Administration
Communities and Justice - Sober Driver Program
2024.06 - Current
Service and Programs Officer
NSW Department of Communities and Justice - Cessnock
2021.01 - 2024.01
Project Officer
NSW Department of Justice
2021.01
Assessment and Planning Officer
NSW Department of Justice
2020.01
Administration Assistant – Northern Region
NSW Department of Justice
2017.01 - 2021.01
Administration Assistant
NSW Department of Education
2017.01
Business Support Administration
Department of Family and Community Services
2011.01 - 2017.01
Certificate 4 in Correctional Practice - Correctional Practice
Brush Farm
Diploma In Case Management - Case Management
TAFE
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