Gayle Holding

A professional and experienced Office Administrator, Business Support and Service and Programs Officer, operating successfully within the NSW Departments of Communities and Justice, I have consistently contributed to supporting major projects and the rehabilitation of offenders. Offering the highest level of personal integrity, ethical behaviour, and confidentiality, I take responsibility for providing a positive environment to encourage learning and broader interaction with at-risk groups and people from diverse cultural backgrounds. Client-focused and flexible, I possess proven experience in customer-facing roles, providing administrative support to the team who I work with and a high standard of service to individuals with needs ranging in complexity. Engaging and professional, with a strong work ethic, I accurately identify clients' needs and employ an empathetic approach to deliver on requirements. Applying excellent verbal communication skills, I liaise with a broad range of stakeholders, conveying information clearly and establishing positive professional relationships. Working well independently and within a team environment, I consistently meet the New South Wales Department of Communities and Justice best practice standards and procedures, collaborating effectively within culturally diverse teams.

• Proficient knowledge of Microsoft Office Suite including MS Teams. CRM systems, OIMS, EDRMS, EQUIPS, Justice Link.
• Ellipse Requisitions, Booking Intelligence, Expenses8 and fleet management systems.

• 2011 – 2017: Department of Family and Community Services, Aging, Disability and Home Care, Department of Community Services
• Business Support Administration Maitland Branch FACS Project Management Cultural Diversity Officer FACS
• Case Manager Support / Administration Department of Community Services Business Support Administration Newcastle Branch FACS

• Certificate IV Correctional Practice
• Certificate IV Business Administration
• Diploma Community Service Case Management
• Culture and Diversity
• Aboriginal Cultural Awareness
• Bullying and Harassment
• Fraud and Corruption
• Work Health and Safety
• Leadership
• Responsible Services of Alcohol
• C Class Driver’s License
• National Police Check
• Working with Children
• Current First Aid Certificate
• Covid-19 full vaccination

Referees will be provided upon request.