Gayle Van Den Berghe
Education support Assistant, Office Manager
Euroa ,VIC
Summary
Positive and friendly person skilled in student behavior management and office administration.
Dedicated professional Education support worker that is dedicated to Supporting faculty and classroom needs with a proactive and diligent approach. Passionate about helping students and offers proven skills developed over 5 years of related experience. Versed in school standards and strategies to optimize learning for students with Special and additional needs.
Personable Office Administrator prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
17
17
years of professional experience
Work History
Veterinary Nurse
Pakenham Veterinary Clinic
Pakenham, VIC
10.1996 - 09.2000
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Trained and mentored other staff.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Processed financial transactions for clients.
Shop Front Manager of Bakery Cafe
Vandy`s Gourmet Bakehouse
Gembrook, VIC
09.2001 - 07.2004
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education Support Worker
Euroa Primary School
Euroa, VIC
02.2012 - 12.2016
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Designed or used assessments to monitor student learning outcomes.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Oversaw learning needs of students with additional needs.
- Facilitated development of program structure within classrooms to formulate and implement learning goals.
- Adjusted curriculum and lesson plans to achieve objectives of each course.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
Office Administrator
TOP GRO Organics
Euroa, VIC
01.2016 - 10.2021
- Developed standard operating procedures for all administrative employees.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Processed invoices and expenses using MYOB to facilitate on-time payment.
- Processed payrolls weekly for company employees.
- Checked accrued hours against listed hours for leave time.
- Conducted quarterly reports for employee superannuation and paid employee superannuation.
Office Administrator/Receptionist
Kensington Gardens Lifestyle Village
Shepparton, Victoria
03.2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Rosebud Secondary College
Rosebud, VIC12.1994
Introduction To Animal Nursing
Box Hill Institute of TAFE
Melbourne, VIC09.1995
Veterinary Nursing
Box Hill Institute of TAFE
Melbourne, VIC12.1998
Certificate III Education Support
Euroa Community Education Centre
2014
Skills
- Friendly and Relatable
- Multitasking and Prioritization
- Methodical and Organized
- Attention to Detail
- Office administration
- Event Coordination
- Bookkeeping
- Managing office supply inventory
- Active Listening
- Excellent Communication
- First Aid/CPR
Timeline
Office Administrator/Receptionist
Kensington Gardens Lifestyle Village
03.2022 - Current
Office Administrator
TOP GRO Organics
01.2016 - 10.2021
Education Support Worker
Euroa Primary School
02.2012 - 12.2016
Shop Front Manager of Bakery Cafe
Vandy`s Gourmet Bakehouse
09.2001 - 07.2004
Veterinary Nurse
Pakenham Veterinary Clinic
10.1996 - 09.2000
Rosebud Secondary College
Introduction To Animal Nursing
Box Hill Institute of TAFE
Veterinary Nursing
Box Hill Institute of TAFE
Certificate III Education Support
Euroa Community Education Centre
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