GAYOMI HAPUGALA
Melbourne,VIC
Summary
Dynamic Course Advisor with extensive experience at the Engineering Institute of Technology, specializing in admissions and enrollment management. Achieved significant enrollment growth through expert data analysis and strategic initiatives while fostering a supportive environment for students. Proven leadership in conflict resolution contributes to enhanced student success and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Course Advisor
Engineering Institute of Technology
Melbourne, VIC
09.2023 - Current
- Admissions Management and attention to detail: Oversee the full admissions cycle, including application review, admission decisions, and onboarding of new students, consistently achieving enrolment targets
- Assisted with the organization of special events like graduation ceremonies or open houses.
- Student support-Conducted one-on-one meetings with students to discuss their educational goals, career aspirations, and individual learning styles. Contacted 150+ prospective students per week.
- Collaborated with other departments within the university to coordinate academic advising activities.
- Team Leadership: Lead a team of course advisors, providing training, performance feedback, and workload management to ensure optimal student support
- Data-Driven Decisions: Analyze enrolment data, track trends, and report key performance metrics to inform strategy and process improvements
- Conflict Resolution: Address and mediate student concerns and disputes, facilitating resolutions that prioritize student success while adhering to institutional policies
- Collaborative Networking: Build relationships with external stakeholders such as high schools and community organizations, enhancing the institution’s visibility and student outreach
Education Consultant (QEAC T182)
Aussizz Group
11.2020 - 09.2023
- Student Consulting: Provided personalized academic counselling to international and domestic students, guiding them through course selection, university applications, and career planning
- Market Research: Conducted extensive market analysis to identify education trends and opportunities, influencing institutional strategy and planning
- Application Support: Assisted students with complex university application processes, including essay writing, interview preparation, and submission of required documentation
- Student Retention: Developed strategies to enhance student engagement and retention, contributing to increased program completion rates
Education Administrative Assistant
Aussizz Group
11.2019 - 11.2020
- Administrative Support: Provided comprehensive administrative assistance to educational teams, managing schedules, meetings, and communications
- Data Management: Maintained student records and databases, ensuring accuracy and compliance with data protection regulations
- Student Interaction: Served as a key point of contact for students, addressing inquiries and supporting them with admissions-related questions
- Project Coordination: Assisted in coordinating special projects aimed at improving student services and institutional efficiency
Education
Master of Business Analysis -
Kaplan Business School
Melbourne03.2023
Bachelor of IT - Software Development
Southern Cross University
Melbourne03.2019
Diploma of Engineering - Unilink
Swinburne University of Technology
Melbourne07.2016
Skills
- Admissions & Enrolment Management
- Student Support & Guidance
- Data Analysis & Reporting
- Conflict Resolution & Problem Solving
- Academic advising
- Learning management systems
- Multi-tasking
- Time management abilities
- Team Leadership & Mentoring
- Marketing
Certification
- Professional Year, 2020
- QEAC-T182, 2020
- Pearson assured Certificate Course in Human Resource Management, 2014
References
- Mandira Pradhan, International Student Officer, Victoria University, 0450 271 281, mandirapradhan1398@gmail.com
- Loshana Jagoda, International Recruitment Officer, Victoria University, 0420 431 490, loshana1995@gmail.com
Timeline
Course Advisor
Engineering Institute of Technology
09.2023 - Current
Education Consultant (QEAC T182)
Aussizz Group
11.2020 - 09.2023
Education Administrative Assistant
Aussizz Group
11.2019 - 11.2020
Master of Business Analysis -
Kaplan Business School
Bachelor of IT - Software Development
Southern Cross University
Diploma of Engineering - Unilink
Swinburne University of Technology
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