Meshed
Krati Pathak
Admission And Student Support Officer
Point Cook,VIC
Summary
Experienced Student Enrolment and Support professional with a strong background in admissions, application assessment, and compliance with ESOS and CRICOS requirements. Skilled in guiding domestic and international students through enrolment, maintaining accurate records, and delivering a high-quality student experience. Collaborative and detail-oriented, with proven ability to liaise with academic teams, agents, and stakeholders to ensure smooth onboarding and student retention
Overview
3
3
years of professional experience
1
1
Certification
4
4
Languages
Work History
Admissions and Student Support Officer
Apex Australia Higher Education
07.2025 - Current
- Manage admissions and enrolment processes for domestic and international students in compliance with ESOS and CRICOS requirements
- Assess applications, issue offers, and maintain accurate student records to support audit readiness
- Deliver end-to-end student support, responding to enquiries related to admissions, enrolment, and course progression
- Liaise with academic teams, agents, and internal stakeholders to ensure smooth onboarding and ongoing student engagement
Student Administration Officer
Institute of Health & Management
08.2024 - 06.2025
- Spearheaded efforts towards continuous improvement of CRM systems, optimizing functionality for enhanced productivity amongst staff members.
- Improved student retention rates through proactive outreach initiatives and targeted support programs.
- Support admissions and enrolment processes for domestic and international students in line with ESOS and CRICOS requirements
- Maintain accurate student records, course variations, and documentation to ensure compliance and audit readiness
- Deliver high-quality student experience by responding to enquiries and resolving enrolment and progression matters
- Liaise with academic and support teams to ensure timely admissions, smooth onboarding, and ongoing student support
Student Services Officer
Victorian Institute of Technology
08.2023 - 07.2024
- Provide frontline support to domestic and international students, handling enrolment, course progression, and general student enquiries
- Manage student records and administrative processes in compliance with ESOS, CRICOS, and institute policies
- Liaise with academic staff and internal departments to resolve student issues efficiently
- Support orientation, retention initiatives, and student engagement activities
- Assist with reporting, audits, and regulatory compliance requirements
Admission Coordinator
Australian Business &Culinary Institute
11.2022 - 07.2023
- Manage end-to-end admissions for domestic and international students across business and culinary programs
- Advise prospective students on courses, entry requirements, fees, and pathways
- Assess applications and issue Letters of Offer and CoEs in compliance with ASQA, CRICOS, and ESOS
- Maintain accurate student records and liaise with agents and internal teams to ensure timely enrolments
- Support student onboarding, audits, and recruitment activities
Education
MBA - Human Resources Management
SMGI
India04.2016
Bachelor of Education - Educational Psychology
SMGI
India07.2012
Bachelor of Commerce - Accounting And Finance
CSJMU
India 11.2010
Skills
Student Enrolment & Admissions Advisory
Domestic & International Student Enrolments
Course Information & Study Pathway Guidance
Application Assessment & Offer Processing
ESOS Act & CRICOS Compliance
Student Lifecycle & Retention Support
Online & Higher Education Enrolment Processes
Student Records Management & Data Accuracy
CRM / Student Management Systems (SMS)
Stakeholder & Academic Team Liaison
Customer Service & Student Experience Delivery
Orientation & Onboarding Support
Compliance Reporting & Audit Preparation
Time Management & High-Volume Case Handling
Clear Communication & Needs Analysis
Software
ApplyOnce
Certification
CAP - Certified Administrative Professional
Interests
Supporting student communities and international education initiatives
Professional development in higher education and student engagement
Mentoring and coaching peers in academic and career pathways
Timeline
Admissions and Student Support Officer
Apex Australia Higher Education
07.2025 - Current
Student Administration Officer
Institute of Health & Management
08.2024 - 06.2025
CAP - Certified Administrative Professional
08-2024
Student Services Officer
Victorian Institute of Technology
08.2023 - 07.2024
Admission Coordinator
Australian Business &Culinary Institute
11.2022 - 07.2023
MBA - Human Resources Management
SMGI
Bachelor of Education - Educational Psychology
SMGI
Bachelor of Commerce - Accounting And Finance
CSJMU