Ashleigh Hanks
East Victoria Park
Summary
Insert
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Surveillance Officer – Polyphagous Shot Hole Borer Response (Contract)
Department of Primary Industries and Regional Development (DPIRD)
03.2025 - Current
- Inspect council infrastructure and natural areas to identify and document PSHB presence.
- Liaise with residents to gain property access, carry out plant inspections, and provide guidance on quarantine requirements and biosecurity obligations.
- Utilize GPS and mapping tools to record and analyse the distribution of host tree species, supporting surveillance and environmental planning.
- Collect and document wood and beetle samples from host species for lab testing.
- Map top host tree species by systematically surveying assigned routes with spatial tools.
- Install and maintain quercivorol lure traps in accordance with seasonal and biosecurity protocols.
Field Surveillance Officer – Queensland Fruit Fly Response (Contract)
Department of Primary Industries and Regional Development (DPIRD)
01.2025 - 03.2025
- Conducted biosecurity surveillance within regulated quarantine zones, ensuring compliance with pest control measures.
- Apply pest control treatments, including QFly lures and bait.
- Identify and document host plants, fruit, and other vegetation relevant to pest management and control.
- Engage with residents and stakeholders to provide education on biosecurity compliance under the BAM Act, ensuring proper fruit disposal and processing methods.
- Accurately document and report findings using MAX software for biosecurity operations.
Operations & Customer Service Assistant
E-Fit PT
02.2023 - 01.2025
- Coordinated class schedules, processed client bookings, and maintained accurate membership records.
- Maintained accurate records of client interactions and membership data.
- Provided customer support via phone, email, and social media, addressing inquiries professionally.
- Assisted in business promotion through social media content and online engagement.
- Maintained facility upkeep and inventory, ensuring a clean and organised workspace.
Administration Assistant
South Metropolitan TAFE
08.2018 - 01.2023
- Managed student records, including enrolments, withdrawals, and transfers, while ensuring accuracy and compliance with procedures.
- Responded to email inquiries promptly and professionally, keeping communication channels open and effective.
- Collaborated closely with internal teams to streamline admission and enrolment processes, creating better experiences for students.
- Stayed up to date with training programs to provide helpful and informed guidance to students and staff.
- Ensured procedures were followed consistently, contributing to the smooth running of administrative operations.
Customer Service Officer
South Metropolitan TAFE
03.2016 - 08.2018
- Provided friendly and efficient customer service to prospective and current students, answering questions in person, over the phone and by email.
- Assisted with enrolments across various training programs, ensuring accuracy and a smooth experience for students.
- Offered clear and consistent advice, using CRM systems to share information with students and colleagues.
- Addressed complaints and feedback, escalating when necessary for resolution.
- Managed payments, including processing fees and managing student accounts.
Education
Certificate III - Conservation and Ecosystem Management
South Metropolitan TAFE
Murdoch12.2024
Western Australian Certificate of Education (WACE) -
Safety Bay Senior High School
Perth01-2010
Skills
- Sample collection
- Plant identification
- Accurate data entry
- Microsoft Office proficiency
- Spatial mapping & GPS data capture
- Interpreting maps, site plans, and case notes
- Clear & professional communication
- Community & stakeholder engagement
- Cultural sensitivity
- Organisational & time management
Certification
- Western Australian Driver’s License C Class 2011 – Present
- Fauna & Venomous Snake Handling Certificate Animal Ark, Mahogany Hills (DBCA Certified Trainer) 2024 - 2027
- AHCCHM307 Prepare and apply chemicals to control pest, weeds and diseases 12/2024
- AHCCHM304 Transport and store chemicals
- AHCPMG301 Control weeds South Metropolitan TAFE, Murdoch
- CPCWHS1001 Prepare to work safely in the construction industry CBD College 07/2025
- HLTAID011 Provide first aid 07/2025
- HLTAID009 Provide CPR
- HLTAID010 Provide basic emergency life support CBD College
- National Police Clearance WA Police 12/2024
- Polyphagous Shot-hole Borer Training Certificate Department of Primary Industries and Regional Development (DPIRD) 12/2024
Timeline
Field Surveillance Officer – Polyphagous Shot Hole Borer Response (Contract)
Department of Primary Industries and Regional Development (DPIRD)
03.2025 - Current
Field Surveillance Officer – Queensland Fruit Fly Response (Contract)
Department of Primary Industries and Regional Development (DPIRD)
01.2025 - 03.2025
Operations & Customer Service Assistant
E-Fit PT
02.2023 - 01.2025
Administration Assistant
South Metropolitan TAFE
08.2018 - 01.2023
Customer Service Officer
South Metropolitan TAFE
03.2016 - 08.2018
Certificate III - Conservation and Ecosystem Management
South Metropolitan TAFE
Western Australian Certificate of Education (WACE) -
Safety Bay Senior High School
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