Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geetha Jeyakumar

Sydney,NSW

Summary

Detail-oriented team player with strong organisational skills. Ability to handle high volume of cases simultaneously with a high degree of accuracy. With over 20 years experience of providing premium customer service to Commonwealth Bank customers.

Overview

22
22
years of professional experience

Work History

Certification & Finance Settlement Officer

Commonwealth Bank
11.2023 - Current
  • Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
  • Managed high-volume caseloads, prioritising tasks to meet tight deadlines and maintaining attention to detail.
  • Collaborated with risk teams to ensure accuracy and compliance in all documentation related to settlements.
  • Reduced errors in settlement documents by implementing a thorough review process before final submission.
  • Conducted comprehensive research on property titles, identifying potential issues that could impact the success of a transaction.

Certification Officer- Home Lending

Commonwealth Bank
02.2008 - 11.2023
  • Maintained strict adherence to industry regulations, minimising risk exposure for the organisation.
  • Dealing & taking ownership of complaints to identify the best resolution.
  • Worked across cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Supported the training of employee skill sets and contributing to professional development efforts.
  • Mitigated potential risks by proactively identifying potential issues and compliance impacts.
  • Authenticated & Validated customer documentation to ensure it meets risk standards.
  • Ensuring customers have met credit standards before completion of deals.

Requisition & After Care Officer- Mortgage

Commonwealth Bank
02.2002 - 01.2008
  • Implemented process improvements that streamlined workflows and increasing operational efficiency.
  • Supporting CBA risk function in ensuring deals meet the group and regulatory standard.
  • Writing detailed reports based on investigations for customers with unfunded loans.
  • Selected for specialist project to rectify major risk & finance concern.
  • Ensuring the customer mortgage is correctly proceed through with correct details.

Education

Master of Science - Nutritional Science

Massey University
Auckland, New Zealand
05.2000

Bachelor of Science - Nutrition Food Service Management & Dietetics

University of Madras
Chennai, India
09.1998

Skills

  • Mortgage Operations & Settlement
  • Complaints handling
  • Communication & Customer Service skill
  • Proficiency in negations
  • Team work & collaboration
  • High Volume/ fast paced

Timeline

Certification & Finance Settlement Officer

Commonwealth Bank
11.2023 - Current

Certification Officer- Home Lending

Commonwealth Bank
02.2008 - 11.2023

Requisition & After Care Officer- Mortgage

Commonwealth Bank
02.2002 - 01.2008

Master of Science - Nutritional Science

Massey University

Bachelor of Science - Nutrition Food Service Management & Dietetics

University of Madras

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Geetha Jeyakumar