Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Gemma Detar

Caulfield,VIC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the banking, retail and hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and colleagues. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Banking Advisor

Westpac Banking
Melbourne, VIC
11.2021 - 07.2022
  • Established rapport with new clients to increase satisfaction and loyalty
  • Developed tailored solutions to meet individual banking needs.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on the use of banking websites and mobile apps.
  • Developed tailored solutions to meet individual banking needs.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced teller drawers and ATM cash.

Market Research Interviewer

TKW Market Research
Seaford, VIC
02.2021 - 08.2021
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Maintained customer engagement by completing short surveys with minimal complexity.
  • Maintained patience and professionalism despite negative customer interactions.
  • Conducted telephone interviews of the general population to collect data for multiple clients.

Customer Service Team Member

KFC Bairnsdale
Bairnsdale, VIC
11.2015 - 04.2020
    • Greeted over 200+ customers per day and communicated effectively to obtain accurate orders.
    • Provided customers with information on specials and discount deals.
    • Performed cash, card and check transactions to complete customer purchases.
    • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
    • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
    • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
    • Performed shift change tasks each day to keep store neat and running smoothly.

Education

Year 12 VCAL

Bairnsdale Secondary College
Bairnsdale, VIC
10.2018

Certificate II Kitchen Operations

Federation Training
Bairnsdale, VIC
10.2018

Skills

  • Teamwork and contribution
  • Adaptability and Flexibility
  • Cash Handling
  • Dependable and Cooperative
  • Critical Thinking
  • Multitasking and Organization
  • Verbal and Written Communication
  • Goal planning
  • Account servicing
  • Strong attention to detail
  • Customer Feedback
  • Conflict Resolution Techniques

Certification

  • RG146 Tier 2 personal advice Accreditation
  • Banking code of practice (multiple certificates)
  • Working with Children Check
  • Safe food handling certificate
  • Traffic control certificate
  • First aid certificate
  • White card

References

  • Argiro Papakatsikas (Westpac Bank manager)

PH- 0412207922 Email- argiro.papakatsikas@westpac.com.au


  • Nazmin Nisha (Personal banking specialist)

PH- 0411828613 Email- nnisha@westpac.com.au


Timeline

Personal Banking Advisor

Westpac Banking
11.2021 - 07.2022

Market Research Interviewer

TKW Market Research
02.2021 - 08.2021

Customer Service Team Member

KFC Bairnsdale
11.2015 - 04.2020

Year 12 VCAL

Bairnsdale Secondary College

Certificate II Kitchen Operations

Federation Training
  • RG146 Tier 2 personal advice Accreditation
  • Banking code of practice (multiple certificates)
  • Working with Children Check
  • Safe food handling certificate
  • Traffic control certificate
  • First aid certificate
  • White card
Gemma Detar