Gemma Francis
Cowra,Australia
Summary
Compassionate Support Worker with extensive experience, excelling in client advocacy, documentation/reports, and medication administration. Proven problem solver and reliable team player, with great communication and time management skills. Skilled in Microsoft Office and committed to ethical practices, ensuring the highest standards of care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker/Assistant Team Leader
Mercy Connect
11.2023 - Current
- Transported clients to and from medical appointments and daily outings.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Coordinated medical appointments for clients.
- Assisted clients in performing tasks, cleaning, exercising, arts and crafts, etc., to develop levels of ability.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Assisted in developing self-care skills such as personal hygiene practices.
- Advocated for clients' rights.
- Managed challenging behaviors through positive support.
- Medication training, S8 medication training, handling, and administration.
- Facilitated communication between nonverbal individuals using sign language and other methods.
Sole Trader
Self employed
03.2020 - Current
- Machinery operations, tractor, forklift, loader, and excavator.
- Fencing operations.
- Livestock work, including sheep and cattle.
- Warehouse operations.
- Business operations, computer administration, Microsoft software usage, and accounts bookkeeping.
Cattle Technician
Moxy Farms
04.2022 - 11.2023
- Monitored animal health, identifying and reporting any signs of illness.
- operations and daily maintenance of farm machinery
- Documented work performed using computer programs and paper logbooks.
- Marking of livestock to identify ownership
- Artificial insemination of heifers
- Cleaned stalls, pens, and equipment using water hoses and petrol pressure washers.
- Cared for livestock, including feeding, watering, handling, calving assistance, administering medications, vaccinations, and pathology samples.
- Collaborated with team members to ensure all farm operations ran smoothly and efficiently.
Disability Support Worker
Aruma Disability Support
02.2022 - 08.2022
- Provide 1-1-person centred care
- Use of lifters
- IDDIS framework implement
- Provide residential housing support
- Catheter care
- Client appointments
- Medication administration including S8
- Collaborated with community workers to implement exciting social activity programs within facility.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Documented client care paperwork
Customer Service Assistant
Target Parkes - closed down
10.2019 - 09.2020
- Resolved customer complaints and issued refunds as needed.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Provided assistance to customers when in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed cash and card transactions accurately and efficiently.
Education
Statement of Attainment - Provide Cardiopulmonary Resuscitation
Allens Traning
12-2024
Statement of Attainment - Provide Basic Emergency Life Support And First Aid
Allens Training
12.2023
Diploma of Community Services And Diploma of Youth Work (dual Diploma, currently completing) -
TAFE NSW
NSWCertificate III Individual Support - Disability
TAFE NSW
NSWStatement of Attainment - Read And Respond To Routine Workplace Information
TAFE NSW
NSWStatement of Attainment - Work Legally and Ethically
TAFE NSW
NSWStatement of Attainment - Follow Safe Work Practices for Direct Client Care
TAFE NSW
NSW- Statement of Attainment in Manage Personal Stressors in the Workplace Environment -
TAFE NSW
NSWStatement of Attainment in Communicate and Work in Health or Community Services -
TAFE NSW
NSWStatement of Attainment in Work with Diverse people -
TAFE NSW
NSWSkills
- Microsoft Office – Intermediate
- Great problem-solving skills
- Great time management
- Safe work practices
- Team Player
- Work independently
- Hard worker
- Willing to learn
- Practical
- Active listening
- Ethical
- Trustworthy
- adaptable
- Reliable
- Good Communication Skills
Further Training
- NDIS - Worker Orientation Module
- NDIS - Supporting Effective Communication
- NDIS - Supporting Safe and Enjoyable Meals
- NDIS - Induction Module
- CPI (Crisis Prevention Institute) - Safety Intervention Foundation Training
- Diabetes Training
- Epilepsy training
Certification
- NSW Drivers Licence (Manual)
- NSW HR Forklift
- Civil Construction - Front End Loader, Dozer, Excavator, Roller
- NSW WWCW
- NSW Police Check
- NDIS Clearance Check
Community Work
- Wally's Doggie Rescue, Foster Carer, 9 years
- Clean Up Australia Day, Volunteer, 5 years
- Can Assist (Local cancer charity), Volunteer, 3 years
- Georgie's Pantry (local food bank), Volunteer, 2 years
- Salvation Army Door Knock Appeal, Volunteer, 1 year
- Parkes Show Society, Steward Art and Craft, 10 years
References
- Kyra Regan, 0417 569 845
- Vicki Doyle, 0411 162 045
- Steph Field, 0439 347 691
Timeline
Disability Support Worker/Assistant Team Leader
Mercy Connect
11.2023 - Current
Cattle Technician
Moxy Farms
04.2022 - 11.2023
Disability Support Worker
Aruma Disability Support
02.2022 - 08.2022
Sole Trader
Self employed
03.2020 - Current
Customer Service Assistant
Target Parkes - closed down
10.2019 - 09.2020
Statement of Attainment - Provide Cardiopulmonary Resuscitation
Allens Traning
Statement of Attainment - Provide Basic Emergency Life Support And First Aid
Allens Training
Diploma of Community Services And Diploma of Youth Work (dual Diploma, currently completing) -
TAFE NSW
Certificate III Individual Support - Disability
TAFE NSW
Statement of Attainment - Read And Respond To Routine Workplace Information
TAFE NSW
Statement of Attainment - Work Legally and Ethically
TAFE NSW
Statement of Attainment - Follow Safe Work Practices for Direct Client Care
TAFE NSW
- Statement of Attainment in Manage Personal Stressors in the Workplace Environment -
TAFE NSW
Statement of Attainment in Communicate and Work in Health or Community Services -
TAFE NSW
Statement of Attainment in Work with Diverse people -
TAFE NSW
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