Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gemma Ivey

Hamilton Hill,Australia

Summary

I have worked in the retail sector since 2014, and in 2015 started my own business - a small retail store selling high quality gifts and tableware. I ran 'The Bright Table' for nine years before its sale in 2024. I currently manage a retail concession for the Fiskars group, based in David Jones department store. Prior to working in retail, I had a career in allied health (audiology) and worked for government and not-for-profit organisations for approximately 18 years. I worked in clinical practice, specialising in hearing aid fitting, implantable devices and tinnitus management. I mentored new staff and student practitioners and presented at conferences locally and overseas.

I am self motivated with a proven ability to work independently, however I also really enjoy being part of a team. I have an excellent work ethic, and I get great satisfaction from helping people.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Retail Concession Manager

Fiskars
Booragoon, Western Australia
06.2024 - Current
  • Customer service
  • Managing a small team to achieve excellent customer experience.
  • Stock management
  • Point of sale systems
  • Sales reporting

Owner/Manager

The Bright Table
Bright, Victoria
04.2015 - 05.2024
  • I founded The Bright Table (tableware and gift store) in 2015.
  • Sourced and established relationships with suppliers to ensure quality and variety of products
  • Curated product range to align with customer preferences and seasonal trends
  • Designed and implemented visual merchandising strategies to enhance store appeal and drive sales
  • Customer service
  • Point of sale - including set up and troubleshooting
  • Website development and creating social media content
  • Internet order fulfillment
  • Staff training.

Casual Sales Assistant

Bowerbird Homewares Store
Bright, Victoria
08.2014 - 01.2015
  • Assisted in store with customer service and point of sale.
  • Stock management
  • Maintenance of store displays

Senior Audiologist

Ear Science Institute Australia
Subiaco, Western Australia
03.2003 - 12.2013
  • Complex audiological assessment in a primarily adult population
  • Hearing aid and assistive listening device fittings from a wide range of manufacturers
  • Specialised in tinnitus assessment and rehabilitation
  • Specialised in implantable devices including cochlear implants, electric-acoustic systems, middle ear implants and bone anchored hearing aids
  • Provided supervision to masters of audiology students and graduate audiologists
  • Presented at local and international audiology conferences

Audiologist

Australian Hearing
Fremantle
04.1996 - 02.2002
  • Adults and paediatric audiological assessment
  • Fitting of hearing aids and assistive listening devices
  • Delivered audiological services through the Australian Hearing Specialist Programme for Indigenous Australians (AHSPIA)
  • Conducted extensive country visits to provide audiological assessments and support
  • Supervised audiology students and new graduates during clinical placements to enhance their practical skills

Senior Locum Audiologist

National Health Service
Colchester, United Kingdom
04.2000 - 10.2000
  • Hearing assessment of paediatric and adult clients
  • Fitted analogue hearing aids to adult clients
  • Provided hearing aid repair clinics within the hospital and at visiting sites

Locum Audiologist

National Health Service
Southampton, United Kingdom
06.1999 - 08.1999
  • Audiological assessment of elderly clients
  • Fitted analogue hearing aids
  • Minor hearing aid repairs

Education

Post Graduate Diploma - Audiology

Curtin University of Technology
Bentley, Western Australia
01.1996

Bachelor of Science - Health Promotion

Curtin University of Technology
Bentley, Western Australia
01.1995

Skills

  • Customer service
  • Visual merchandising
  • Point of sale systems (multiple)
  • Excellent written and verbal communication
  • Adaptable to change
  • Able to work independently
  • Trained in conflict resolution
  • Experienced in active listening and problem solving

Certification

Manage Customer Aggression Certificate - the ARA Retail Institute 2024

Timeline

Retail Concession Manager

Fiskars
06.2024 - Current

Owner/Manager

The Bright Table
04.2015 - 05.2024

Casual Sales Assistant

Bowerbird Homewares Store
08.2014 - 01.2015

Senior Audiologist

Ear Science Institute Australia
03.2003 - 12.2013

Senior Locum Audiologist

National Health Service
04.2000 - 10.2000

Locum Audiologist

National Health Service
06.1999 - 08.1999

Audiologist

Australian Hearing
04.1996 - 02.2002

Post Graduate Diploma - Audiology

Curtin University of Technology

Bachelor of Science - Health Promotion

Curtin University of Technology
Gemma Ivey