Gemma McGuane
Smithfield,QLD
Summary
Reliable Bar Attendant with proven track record at Little Stiller Distillery, enhancing customer service through effective staff training and operational oversight. Skilled in Bar Management and possessing strong interpersonal abilities. I excel in elevating customer experiences while adhering to regulatory standards. Demonstrated success in staff development and inventory management, contributing to a significant improvement in service delivery. Expert in cash handling and staff development, committed to achieving excellence in hospitality.
My main objective is to obtain a position within the hospitality environment to further enhance my skills and experience in this area.
Overview
6
6
years of professional experience
Work History
Bar Manager
Little Stiller Distillery
11.2022 - 06.2024
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Attendant
Silver Sands Tavern
03.2021 - 11.2022
- Learned how to make wide variety of mixed drinks.
- Bussed bottles and glassware to maintain clean bar area.
- Delivered food to customers.
- Restocked ice, condiments, and snacks.
- Bottleshop Service & Stock control
Cinema Attendant
United Cinemas Rockingham
11.2020 - 05.2021
- Assisted patrons with seating by giving directions and lighting paths.
- Welcomed guests to theatre with friendly demeanour and smile and directed to screening rooms.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Sold admission, processed payments, and issued tickets.
Waitress
Optus Stadium
12.2018 - 11.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Baldivis Secondary Colledge
Baldivis, WA10.2017
Skills
- Cert II Hospitality
- Responsible Service Alcohol
- First Aid HLTAID004
- Bar Management
- Staff Training
- Customer Relations
- Strong interpersonal Skills
- Self motivated and able to liaise with a wide range of people and quick to establish a good rapport with others
- Competent with cash registers
Timeline
Bar Manager
Little Stiller Distillery
11.2022 - 06.2024
Bar Attendant
Silver Sands Tavern
03.2021 - 11.2022
Cinema Attendant
United Cinemas Rockingham
11.2020 - 05.2021
Waitress
Optus Stadium
12.2018 - 11.2020
High School Diploma -
Baldivis Secondary Colledge
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