Gemma O'Brien

• Operated espresso machines and commercial coffee brewers to create requested beverages.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

Stopped teaching from 2020-2024 in pursuit of a different career. Started teaching again in Feb 2025.

• Produce lesson plans tailored to individual student abilities, creativity and development of motor skills between the ages of 5-13, primarily focusing on the 5-8 range.
• Develop strong relationships with students, encouraging them to develop self-confidence, and grow their communicative and collaborative abilities through weekly dance classes.
• Recognize and adapt to different learning styles and to effectively communicate and teach materials to all students.
• Discuss personalised reflections/reports with parents when necessary and upon request, curating a positive and informative update on their child's progression.

• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Helped management keep adequate supply on hand by notifying of shortages.

• Applied personalised training methods dependent on the owners preference and animals response.
• Evaluated animals to determine temperaments, abilities and aptitude for training.
• Consulted with owners to discuss behavioural concerns and determine final goals.
• Included canine nutritional recommendations and analysis to ensure animals health is maintained.
• Constructed and performed rehabilitation programs for dogs recommended from council.