Gemma Richardson
Dromana,VIC
Summary
A personable and positive individual with strong skills in communication and customer service. Thrives in fast-paced retail environments, demonstrating adaptability and flexibility. Possesses extensive knowledge of sales principles and techniques, complemented by proficiency in transaction handling and inventory management. Committed to continuously enhancing customer satisfaction and actively contributing to sales growth.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Trenery Sorrento Pop Up Shop
11.2024 - Current
- This involves working one on one with customers in which I provide advice and personal assistance to their shopping experience
- Keeping the store stocked and organised within the visual story of the brand
- Enthusiastic and personal customer service experiences
- Following instructions from managers and other experienced employees
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Fernery and Bar Attendant
Stella's Dromana Hotel
08.2024 - 11.2024
- Within this position I was responsible for working at multiple of the hotel's bars as a bartender, as well as, working as a waitress in the tavern area of the hotel
- Lifted, carried and placed objects weighing up to 5kg without assistance.
- Processed $500 in customer monetary transactions daily and balanced register at end of shift.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
Sale Assistance
Kmart
02.2022 - 06.2024
- I specifically worked within the customer service section of the store, including cash registers, customer greeter and occasionally service desk
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Member
McDonald's
08.2020 - 06.2021
- Within this position I would serve and greet customers at cash registers, as well as cleaning and stocking within the dining and kitchen areas of the store
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Responsible Service of Alcohol -
Best Restaurant Training
Ballarat, VIC06-2024
Bachelor of Education (Primary) -
Australian Catholic University
Ballarat, VIC04.2024
Secondary School Graduate -
Loreto College Ballarat
Ballarat, VIC12.2022
Skills
- Eager to learn
- Take instructions well
- Alcohol awareness
- Positive attitude
- Goal oriented
- Bar equipment operation
- Collaboration and teamwork
- Relationship building
- Cleanliness and hygiene
- Following instructions
- Stock management
- Menu memorization
- Workplace safety
- Cash register operation
- Money handling
- Complex Problem-solving
- Conflict management
- Heavy lifting
- Processing payments
- Liquor management
- Creativity and innovation
- Organizing work stations
- Opening and closing procedures
Timeline
Sales Assistant
Trenery Sorrento Pop Up Shop
11.2024 - Current
Fernery and Bar Attendant
Stella's Dromana Hotel
08.2024 - 11.2024
Sale Assistance
Kmart
02.2022 - 06.2024
Team Member
McDonald's
08.2020 - 06.2021
Responsible Service of Alcohol -
Best Restaurant Training
Bachelor of Education (Primary) -
Australian Catholic University
Secondary School Graduate -
Loreto College Ballarat
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