Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Gemma Ward

Brisbane

Summary

Soon-to-be high-school graduate with academic success (Honours) and interests in the Legal, Economics, and Finance fields. Hard-working, reliable, and proactive employee.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Team Member

KFC
09.2021 - Current
  • Maintaining a clean working environment that complies with health and safety requirements
  • Work closely with other team members to ensure customer satisfaction through correct and timely orders and services
  • Trained new team members in correct procedures to ensure efficient practices on shift.
  • Developed strong customer service skills through taking orders and resolving customer issues and complaints in a calm and respectful manner.
  • Exhibited high energy and professionalism when dealing with suppliers, customers and staff.
  • Cross-trained in BOH, allowing me to provide assistance where required at the time and develop extensive knowledge in all areas.
  • Regularly achieved Employee of the Month awards.

BOH Team Member

The O'Brien Group
10.2022 - 03.2024


  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhering to proper food handling procedures whilst ensuring production was timely and accurate.
  • Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
  • Ensured fresh products and packaged products were kept stocked at all times, thus limiting wait times and improving customer satisfaction.


Education

QCE -

Cavendish Road State High School
Holland Park, QLD
11.2024

Certificate III in School Based Education Support - First Aid

Adapt Education
Brisbane, QLD
09.2024

Enhanced Studies Program - Economics (ECON1020)

University of Queensland
Brisbane, QLD
06.2024

Skills

  • Problem-solving Abilities
  • Listening Skills
  • Proactive and Punctual
  • Customer Service
  • Critical Thinking
  • Customer Complaint Resolution
  • Staff Training and Mentoring
  • Cash Handling

Certification

  • First Aid Certified
  • RMDL and PWCL Licence
  • Accredited Junior Rugby League Referee
  • Accredited Junior AFL Referee

Accomplishments

  • House Captain - CRSHS 2024
  • Academic Honours - CRSHS 2019, 2020, 2021, 2022, 2023, 2024
  • ESP (ECON1020) High Distinction - UQ 2024
  • Economics Subject Award - CRSHS 2023, 2024
  • Certificate for Excellence in Chemsitry - RACI 2024
  • Completed Accelerated Math Methods - CRSHS 2023
  • Academic Excellence Program - CRSHS
  • 48km Kokoda Challenge - 2021 & 2022
  • Best and Fairest Award - EJRLC 2023
  • Sporting Honours Award - CRSHS 2020
  • AFL Academy - CRSHS
  • Touch Football Academy - CRSHS
  • Volunteer u13's Touch Football Coach - BMTA 2021
  • 5 Year Medallion - EJRLC 2023
  • House Captain - GSS 2018

References

Jordan Gilks

Assistant Manager - KFC QSM

0432981117

jordan.gilks1997@hotmail.com


Ariki Ereso

Shift Supervisor - KFC QSM

0447387607

arikiereso@gmail.com

Timeline

BOH Team Member

The O'Brien Group
10.2022 - 03.2024

Customer Service Team Member

KFC
09.2021 - Current

QCE -

Cavendish Road State High School

Certificate III in School Based Education Support - First Aid

Adapt Education

Enhanced Studies Program - Economics (ECON1020)

University of Queensland

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Gemma Ward