Jeeya Brahmbhatt
Summary
Proven Customer Service Team Member at Woolworths Group, adept in POS System Operation and excelling in active listening, significantly enhanced customer satisfaction. Skilled in resolving complex issues, mentoring new hires, and leveraging product knowledge for sales growth. Achieved consistent positive customer feedback, demonstrating exceptional problem-solving abilities and customer focus. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Woolworths Group
Mittagong, NSW
01.2022 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Advanced Medical Science - Medicine (Pre-Medicine)
Western Sydney University
Sydney, NSW05.2026
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
- Customer Complaint Resolution
- Complaint Handling
- Customer inquiries
- Stock management
- Product Knowledge
- Problem Resolution
- Professional telephone demeanor
- Product Sales
- Retail store support
- Medical terminology knowledge
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Microsoft Excel
- Computer Proficiency
- Microsoft Outlook
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Team Member
Woolworths Group
01.2022 - Current
Bachelor of Advanced Medical Science - Medicine (Pre-Medicine)
Western Sydney University