Genevieve Moir
SOUTHPORT,QLD
Summary
Possessing empathetic and compassionate traits, excellent fit for providing dedicated support and care. Knowledgeable in basic caregiving principles and adept at assisting with daily living activities and managing diverse needs. Committed to making meaningful difference in lives of individuals through attentive and personalized care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
NDIS Support Worker
Mable
10.2024 - Current
- Assisted clients with daily living tasks, enhancing their independence.
- Improved quality of care by collaborating with healthcare professionals.
- Developed personalized support strategies to enhance the well-being of clients.
- Helped clients with transportation needs to ensure timely medical appointments.
- Provided emotional support, contributing to clients' mental well-being.
Uber Partner
Uber
09.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Built rapport with passengers through friendly conversation and attentive listening.
Telephone Crisis Supporter
Alcoholics Anonymous World Services
10.2021 - Current
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to provide appropriate referrals and resources for callers in need.
- Reduced call escalation rates through effective active listening and problem-solving techniques.
- Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
- Providing meeting details, making personalised meeting lists and emailing other appropriate services
Live-Out Nanny
MacDermid Family
02.2022 - 08.2024
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Looked after 4mth old, feeding, bathing, putting to bed and helped 5yr old still feel loved and valued with the extra addition to the house with extra outings and excursions.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
Carer for Husband
Centrelink And Medicare
01.2005 - 07.2021
- Assisted husband with daily activities, enhancing his independence and quality of life.
- Provided emotional support to improve husband's mental well-being.
- Maintaining a clean and safe environment.
- Enriched clients' social experiences with outings
- Prepared meals according to dietary requirements, ensuring nutritional needs were met.
- Facilitated transportation to medical appointments, ensuring timely access to healthcare.
- Monitored vital signs to track clients' health status and report changes.
- Documented care activities to maintain accurate records and communicate with healthcare providers.
- Supported mobility and physical exercises to increase clients' physical capabilities.
- Assisted with personal hygiene tasks to maintain clients' dignity and comfort.
Education
Diploma - Advertising
Macleay College
Sydney, NSW12-1998
Skills
- Community resources and referrals
- Client & patient care
- Touch type 80 WPM
- Microsoft Office 2024, search engines & emailing
- Therapeutic & interpersonal communication
- Mental health support
- Daily living assistance
- Stress management
- Time management
- Problem solving
- Empathy building
- Self-motivation
- Supportive environment
- Trust building
- Individualized care
- Active listening
- Patient care
- Crisis intervention & management
- Medication management
- Documentation accuracy
- Cultural sensitivity
- Behavioral support
- Conflict resolution
- Professional boundaries
- De-escalation techniques
- Boundary setting
- Supportive counseling
- Eftpos and cash handling
- Money handling
- Staff training
Accomplishments
- 500 Uber passengers in a row gave 5 Stars reviews.
- Adeptly learning how to find common ground with all ages and walks of life during Uber Driving and connect on short trips.
- Learning to implement internal emotion boundaries and time spent with client, whilst still being compassionate and empathetic whilst doing Crisis Support.
-Learning flexibility and adaptability to support people with a full range of tasks; woodwork, ADL's, emotional and social support, driving to appointments, active listening, outings... on Mable website.
- Learning how to be really present emotionally and physically during Nannying. Putting the child's needs as priority.
- Learning to be responsible and accountable for another, timing medications and Dr's appointments, implementing routine, learning and implementing nutrition and exercise to improve husband's medical condition.
Certification
NDIS Worker Screen Check
Blue Card
Driver's Authority
Comprehensive Car Insurance
Languages
English
Native or Bilingual
Timeline
NDIS Support Worker
Mable
10.2024 - Current
Uber Partner
Uber
09.2024 - Current
Live-Out Nanny
MacDermid Family
02.2022 - 08.2024
Telephone Crisis Supporter
Alcoholics Anonymous World Services
10.2021 - Current
Carer for Husband
Centrelink And Medicare
01.2005 - 07.2021
NDIS Worker Screen Check
Blue Card
Driver's Authority
Comprehensive Car Insurance
Diploma - Advertising
Macleay College
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